Distill

Distill is a Customer Support & CX tool that transforms raw user feedback into actionable product signals. It automatically separates bugs from feature requests, groups duplicates, and quantifies user sentiment.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

Product Hunt

About

What is Distill?

Distill is a headless feedback management system designed to help product teams and engineers make data-driven decisions. It ingests raw text feedback from any source via a single API endpoint, then uses AI to detect semantic duplicates and group them instantly. The tool classifies and tags feedback by intent (Bug vs. Feature vs. Praise), sentiment, and severity. This allows users to push actionable issues to platforms like Linear, Jira, or Slack, routing feedback where it belongs. Distill helps engineering teams ship bugs with repro steps, product teams identify top requested features for their roadmap, and marketing teams capture praise for testimonials. It's built for builders, offering a simple API for integration without complex SDKs.

Best used for

Ideal for developers and product managers who need to transform unstructured user feedback into clear product signals, identify top requested features, and efficiently route bugs to engineering. Especially valuable for teams looking to build data-driven roadmaps and improve product development cycles without manual feedback sorting.

Common actions

analyze user feedback

prioritize product features

manage bug reports

track user sentiment

automate feedback processing

artificial intelligenceSaaScustomer communication

Capabilities

Key features

Ingest raw text feedback
AI semantic clustering
Classify intent (Bug/Feature/Praise)
Quantify user sentiment
Detect feedback severity
Sync with Linear/Jira/Slack

Target Audience

developerproduct managerstartup foundermarketer

Integrations

linearjiraslack

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check distillfeedback.com for current pricing.

FAQs

How does Distill differentiate between bugs and feature requests?

Distill uses AI to analyze the raw text feedback and automatically detects the intent behind the user's comment. It can classify feedback into categories such as 'Bug', 'Feature Request', or 'Praise', helping to streamline the feedback sorting process.

What kind of data can I attach to feedback submissions?

You can attach custom metadata to each feedback submission, such as 'userId' or 'plan type'. This allows you to spot patterns, like identifying if a specific bug or feature request is more prevalent among certain user segments.

How quickly does Distill analyze feedback?

Distill performs analysis asynchronously, typically completing the process in under 500 milliseconds. This ensures that feedback is processed and categorized very quickly, providing near real-time insights into user comments.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Customer Feedback Community Management Customer Success Multilingual Support

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