Gridspace offers Guava, an AI voice agent API for deploying voice interfaces in contact centers and embedded systems. It features proprietary models, multilingual support, and deterministic behavior for reliable voice automation.
Gridspace's Guava is a comprehensive voice agent API designed for deploying robust voice interfaces across various environments, from contact centers to embedded systems. It leverages proprietary ASR, TTS, and language models, ensuring tight orchestration, multilingual support, and low latency. Guava emphasizes deterministic behavior through structured task checklists, replacing open-ended prompts for predictable agent interactions. The platform supports agentic tenacity with cross-session context, re-contact strategies, and multi-channel handoffs. It offers a Python SDK for defining agents and tasks, with callbacks for handling intents and questions. Guava also includes production telephony features like inbound/outbound calls, number provisioning, SMS, and call transfer, all built-in without requiring third-party integrations like Twilio. It is engineered for enterprise-grade security and compliance, including SOC 2 Type II, PCI DSS, and HITRUST certifications.
Best used for
Ideal for developers and product managers who need to build and deploy intelligent voice agents, automate customer service, and manage complex call center operations. Especially valuable for organizations requiring deterministic behavior, enterprise-grade security, and a vertically-integrated voice platform.
Common actions
automate voice interactions
deploy voice agents
manage call center
build voice applications
process voice data
"AI Agents"Customer Supportworkflows
Capabilities
Key features
Proprietary voice stack
Deterministic agent behavior
Agentic tenacity
Pluggable architecture
Production telephony built-in
Python SDK
Multilingual support
Target Audience
developerproduct managerstartup founder
Integrations
Not yet documented
Pricing & Plans
Freemium · Paid · Enterprise · Usage-based
Not publicly disclosed. Check gridspace.com for current pricing.
FAQs
What is the difference between Guava's callbacks and prompts?
Guava uses callbacks (like on_question, on_intent) for dynamic responses when a caller needs something outside a structured checklist, allowing you to return answers while Guava maintains the conversation. This differs from open-ended prompts, which can lead to less predictable agent behavior.
Does Guava support multi-channel communication?
Yes, Guava is designed for cross-channel continuity, seamlessly transitioning between voice, SMS, email, and web forms within a single interaction. This allows for comprehensive customer engagement and follow-up strategies.
What security certifications does Guava offer?
Guava is built with enterprise-grade security and compliance, including SOC 2 Type II, PCI DSS, and HITRUST CSF certifications. These ensure secure data handling, continuous monitoring of security controls, and healthcare-grade data protection for all deployments.
Can I use my own RAG or Intent Recognition systems with Guava?
Yes, Guava features a pluggable architecture for RAG (Retrieval Augmented Generation) and Intent Recognition. You can integrate your own systems or utilize the helper libraries provided by Guava, offering flexibility in how you manage conversational AI components.
What happens if I exceed my included minutes on a Guava plan?
If you exceed the included minutes on a Starter, Growth, or Pro plan, you will be charged an overage fee per minute. The overage rate decreases with higher-tier plans, encouraging scaling with more cost-effective rates.
Shypd.aiThe largest open index of AI tools
