Hostcomm

Hostcomm is a Customer Support & CX tool that provides an integrated contact center platform with AI voice agents, cloud contact center software, and remote visual assistance. It is PCI DSS Level 1 certified and hosted in AWS London for UK GDPR compliance.

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At a glance

Pricing

Paid

Free tier

API

Skill level

Technical

About

What is Hostcomm?

Hostcomm offers a comprehensive, integrated contact center platform designed for UK businesses, featuring AI voice agents, cloud contact center software, and remote visual assistance. The platform aims to reduce vendor fatigue by consolidating multiple services into one UK GDPR compliant system, hosted in AWS London. Key offerings include the Persona AI voice agent for inbound and outbound calls in over 30 languages, a multi-channel cloud contact center with predictive dialer, and OnSight Remote Visual Assistance that allows experts to see through a customer's smartphone camera without app downloads. Hostcomm has been trading since 2004, is PCI DSS Level 1 certified, and serves over 500 UK organizations, including BT and HMRC.

Best used for

Ideal for UK organizations who need to automate routine customer inquiries with AI voice agents, enhance outbound calling campaigns with a predictive dialer, and reduce on-site visits using remote visual assistance. Especially valuable for businesses requiring strict UK GDPR compliance and PCI DSS Level 1 certification.

Common actions

automate customer service

manage call center

provide remote support

process secure payments

boost outbound calls

predictive dialersCustomer servicedata securitysecure payment processingCustomer SupportSalescloud contact center solutionscommunications"AI Agents"cloud-based contact center+ 6 more

Capabilities

Key features

AI voice agents
Cloud contact center
Predictive dialer
Remote visual assistance
PCI DSS payment IVR
Multi-channel support
UK GDPR compliant

Target Audience

contact center managerscustomer service directorssales managersit managers

Integrations

Not yet documented

Pricing & Plans

Paid

Cloud Dialer

FAQs

Is Hostcomm's AI voice agent UK GDPR compliant?

Yes, Hostcomm's Persona AI voice agent offers a UK-sovereign mode where all processing components (speech-to-text, large language model, and text-to-speech) run in AWS London (eu-west-2). This ensures no data leaves the United Kingdom, making the service fully UK GDPR compliant by architecture.

What makes Hostcomm different from US-based AI voice agent vendors?

Hostcomm differentiates itself with UK data sovereignty, integrated telephony (AI voice agent, contact center, SIP trunks, PCI DSS payment IVR on one platform), and 20 years of UK contact center telephony experience, including direct BT Wholesale carrier interconnect.

What is the cost of using Hostcomm AI voice agents?

The cost per interaction for fully automated AI voice agent calls starts from approximately £0.25, varying by mode and volume. Hostcomm also offers separate pricing pages for its contact center, cloud telephony, and remote visual assistance services.

Can Hostcomm be procured through G-Cloud?

Yes, Hostcomm is listed on G-Cloud 14 on the UK Government Digital Marketplace and is an approved Crown Commercial Service supplier. This allows public sector buyers in the United Kingdom to procure Hostcomm services through standard government frameworks without a separate tender process.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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AI Agents & Automation › Voice Agents

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