Natterbox

Natterbox is an AI-powered contact center solution that integrates seamlessly with Salesforce. It provides 24/7 customer service through AI Assistants and Agents across voice, SMS, and WhatsApp.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Mixed

About

What is Natterbox?

Natterbox offers an AI-powered contact center solution designed for Salesforce-first companies, enabling seamless voice integration and personalized customer experiences. The platform features AI Assistants and AI Agents that provide 24/7 customer service across multiple channels including voice, SMS, and WhatsApp, eliminating call queues and repeat questions. It boasts deep Salesforce integration, ensuring context is retained across interactions and passed to human agents when needed. Natterbox also provides advanced analytics, automated data capture, and Microsoft Teams integration. With its own telecom infrastructure, Natterbox guarantees high uptime and offers an easy-to-use interface for deploying AI in minutes, not months, making it a reliable and compliant solution for modern contact centers.

Best used for

Ideal for sales reps and small business owners who need to automate customer interactions, provide 24/7 support, and integrate their contact center directly with Salesforce. Especially valuable for companies looking to eliminate call queues, reduce repeat questions, and improve overall customer satisfaction through AI-driven solutions.

Common actions

automate customer service

integrate voice channels

manage contact center

enhance customer experience

analyze call data

Capabilities

Key features

AI Assistants
AI Agents
Salesforce integration
Call recording
SMS/WhatsApp channels
PCI payments
IVR/Auto-attendant

Target Audience

sales repsmall business ownerproduct manager

Integrations

salesforcemicrosoft-teams

Pricing & Plans

Paid · Enterprise

Not publicly disclosed. Check natterbox.com for current pricing.

FAQs

What is the starting price for Natterbox?

Natterbox offers a 'Pro' plan starting at $82 per user per month (USD), which includes a fully-featured voice solution for small to midsize contact centers and sales teams, along with Salesforce integration and 24/7 support.

Can Natterbox handle customer interactions across multiple channels?

Yes, Natterbox supports customer conversations across voice, SMS, and WhatsApp. Its AI Assistants and Agents are designed to provide seamless service on these channels, ensuring customers can connect using their preferred method.

How does Natterbox integrate with Salesforce?

Natterbox is built exclusively for and managed entirely within Salesforce, offering native integration. This deep connection allows for automated data capture, context retention across interactions, and streamlined operations without needing separate systems.

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