Numa

Numa is an AI-powered customer operations system for automotive dealerships that rescues missed calls and automates appointment booking. It provides real-time visibility into customer experience and integrates with major DMS platforms.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Numa?

Numa is a unified AI customer operations system specifically designed for automotive dealerships. It addresses critical operational gaps by rescuing missed calls, automating appointment bookings directly into DMS or scheduler systems, and following up with customers on status updates. The platform offers real-time visibility into customer experience and CSI (Customer Satisfaction Index) across sales, service, and BDC departments. Key features include a Voice AI Agent capable of context-aware conversations, a Smart Inbox for managing all communications, and HeatCase real-time sentiment analysis to identify at-risk customer interactions. Numa integrates with major DMS platforms like CDK, Reynolds, Tekion, and AutoMate, ensuring seamless data synchronization and improved operational efficiency. Founded in 2016 and backed by Google, Numa serves over 1,200 dealerships across North America.

Best used for

Ideal for automotive dealerships who need to rescue missed calls, automate customer follow-ups, and gain real-time insights into customer satisfaction. Especially valuable for improving operational efficiency across sales, service, and BDC departments by integrating with existing DMS and scheduler systems.

Common actions

automate customer support

manage dealership communications

improve customer satisfaction

streamline appointment scheduling

integrate with DMS

Capabilities

Key features

Voice AI Agent
Automated appointment booking
Real-time CSI visibility
DMS integration
Smart Inbox
Sentiment analysis
Text messaging automation

Target Audience

small business ownerstartup founder

Integrations

cdk-globalreynolds-and-reynoldstekionautomatextimedealerfx

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check numa.com for current pricing.

FAQs

What types of customer interactions can Numa handle?

Numa's AI can handle a wide range of customer interactions, including rescuing missed calls, booking appointments directly into your DMS or scheduler, providing status updates, and managing text communications. It's trained on millions of automotive-specific calls to understand dealership nuances.

How quickly can a dealership implement Numa?

Implementation is designed to be straightforward and fast. After an initial technical call for integration setup, Numa provides 30-minute training sessions. Most dealerships are fully operational within days, not weeks, supported by a dedicated Performance Architect.

How does Numa ensure dealership data security?

Numa is built on a proprietary secure platform and never shares personally identifiable information with third parties. Conversation data is used solely to improve AI models, and this training data is anonymized, containing no names, addresses, or VINs.

What makes Numa different from other dealership communication tools?

Numa is an end-to-end AI Customer Operations System that understands full context across different Repair Orders and connects every touchpoint (calls, texts, email, DMS data). Unlike point solutions, Numa's Voice AI knows RO status, books appointments, and tracks customer sentiment in real-time.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Productivity & Business › Calendar & Scheduling AI Agents & Automation › Scheduling & Task Agents AI Agents & Automation › Voice Agents Productivity & Business › Workflow Automation

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