OpenCall.Ai (YC W24)

OpenCall.ai is a Customer Support & CX tool that automates phone calls and texts using AI. It acts as an AI-powered communications platform to accelerate sales and elevate customer experience, integrating directly with existing systems.

Claim this tool

3Views

At a glance

Pricing

Paid · Enterprise

Free tier

API

Skill level

Mixed

About

What is OpenCall.ai (YC W24)?

OpenCall.ai is an AI-powered communications platform designed to automate telephone conversations and text-based interactions, accelerating sales and enhancing customer experience. It turns every call and text into booked appointments while automating workflows from front desk to back office. The platform instantly answers calls, books directly into existing systems, and initiates follow-up workflows, significantly reducing missed calls and manual tasks. It offers features like full-service scheduling, real-time intake and eligibility verification, and smart triage and escalation. OpenCall.ai integrates natively with various EHR/PMS systems like Dentrix, Athena, Eaglesoft, and eClinicalWorks, ensuring HIPAA-grade privacy by not training on patient data.

Best used for

Ideal for healthcare practices and businesses that need to automate patient intake, scheduling, and follow-ups across phone and text, and reduce labor costs. Especially valuable for organizations looking to scale instantly without adding staff, ensure 24/7 coverage, and integrate seamlessly with existing EHR/PMS systems.

Common actions

automate phone calls

manage customer inquiries

accelerate sales

improve customer experience

streamline scheduling

workflowsproject managementtranscriber

Capabilities

Key features

AI voice agents
2-way SMS conversations
Appointment scheduling
CRM/EMR integration
Real-time analytics
Custom AI workflows
Outbound calling campaigns

Target Audience

healthcare administratorssales managerscustomer service managerssmall business owners

Integrations

athenahealthcloud9dentrixdolphineaglesofteclinicalworksgmailgoogle-calendar

Pricing & Plans

Paid · Enterprise

Contact for Pricing

FAQs

How is OpenCall.ai's pricing structured?

Pricing is per location per month, with discounts for multiple locations. The Voice AI plan starts at $450/location/month, Voice + SMS at $650/location/month, and a custom-priced Full Platform for complete patient engagement. Setup fees may apply for unsupported integrations.

What is the difference between Voice AI and Voice + SMS plans?

The Voice AI plan provides 24/7 AI voice agents for inbound calls, scheduling, and CRM/EMR integration. The Voice + SMS plan includes all Voice AI features plus 2-way SMS conversations, appointment reminders, text-to-schedule, automated follow-ups, and broadcast messaging.

Does OpenCall.ai integrate with existing medical practice software?

Yes, OpenCall.ai connects natively with various EHR/PMS systems including Dentrix, Athena, Eaglesoft, and eClinicalWorks. It also integrates with productivity tools like Gmail and Google Calendar to sync appointments and communications.

Is OpenCall.ai HIPAA compliant and how does it handle patient data?

OpenCall.ai is HIPAA-compliant and prioritizes patient data privacy. It never trains on your patient data, avoids exposure to third-party models that train on data, and does not use shared datasets, ensuring no surprises regarding data usage.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Content & Design › Audio & Music AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Sales Outreach AI Agents & Automation › Voice Agents

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce