Parabolic

Parabolic is a Customer Support & CX tool that provides an AI support agent to accelerate ticket resolution. It integrates with existing ticketing software and trains on your support data.

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At a glance

Pricing

Freemium · Custom

Free tier

Yes

API

Skill level

Non-technical

About

What is Parabolic?

Parabolic is an AI-powered customer support agent designed to streamline ticket resolution and improve customer satisfaction. It integrates seamlessly with popular ticketing software like Intercom, Zendesk, and Helpscout. The tool trains on your specific support data, enabling it to answer both frequently and rarely asked questions with high accuracy. Parabolic features a 'human-in-the-loop' system, allowing agents to verify responses before sending, which also helps the AI continuously improve. It can auto-categorize incoming questions, navigate multi-step conversations, and even identify upsell/cross-sell opportunities based on customer pain points, turning support into a sales channel.

Best used for

Ideal for businesses and customer support teams who need to automate responses, reduce ticket resolution times, and improve overall customer satisfaction. Especially valuable for companies looking to leverage AI to handle both common and complex customer inquiries while also identifying sales opportunities.

Common actions

automate customer support

resolve support tickets

improve customer satisfaction

categorize customer inquiries

upsell during support

multistep conversationsintegrationCustomer SupportCustomer Satisfactionupsell modehuman-in-the-loopauto-indexingticketing softwareai assistant

Capabilities

Key features

Embedded in ticketing software
Human-in-the-loop verification
Answers rarely asked questions
Multistep conversation navigation
Upsell/cross-sell mode
Auto-categorize tickets
Trains on support data

Target Audience

Customer support teams

Integrations

intercomzendeskhelpscoutdiscordslackjira

Pricing & Plans

Freemium · Custom

Not publicly disclosed. Check growparabolic.com for current pricing.

FAQs

What kind of accuracy can I expect from Parabolic's AI agent?

Parabolic boasts over 98% accuracy for questions previously asked in any form and over 40% accuracy for complex, non-macroable questions requiring intent understanding and synthesis from multiple sources. It leverages advanced AI to provide more accurate responses than traditional keyword-matching tools.

How does Parabolic integrate with my existing customer support tools?

Parabolic is designed to embed directly within your current ticketing software. It supports integrations with popular platforms such as Intercom, Zendesk, Helpscout, Discord, Slack, and Jira. They are actively building new integrations and welcome requests for specific tools.

What is the pricing model for Parabolic?

Installing and getting started with Parabolic on Intercom is free. For a dedicated AI model trained on your support data, pricing is customized based on factors like the volume of tickets Parabolic successfully automates. Customers are not charged until a shared agreement on pricing is reached.

What data does Parabolic need to train its AI model?

To train your custom AI model, Parabolic primarily needs your knowledge base of FAQs and/or historical customer support tickets. Providing richer training data allows for better fine-tuning of the AI model, leading to higher accuracy and more relevant responses.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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