Toma

Toma is a Customer Support & CX tool that provides AI operating systems for automotive dealership conversations. It automates inbound calls, schedules service appointments, and protects revenue with dealer-specific safeguards.

Claim this tool

No Views Yet

At a glance

Pricing

Custom

Free tier

API

Skill level

Non-technical

About

What is Toma?

Toma builds AI agents specifically for automotive dealerships to automate customer communications and workflows. The platform handles 100% of inbound calls, automating service scheduling, qualifying leads, and routing complex inquiries. It acts as a full-store receptionist, managing appointments and answering routine questions, while also sending automated reminders to reduce no-shows. Unique safeguards like transfer triggers and clawback ensure a respectful customer experience, escalating to human advisors when needed. Toma also offers a unified inbox for managing all customer interactions, providing full transcripts, sentiment analysis, and follow-up alerts to streamline communication and protect dealership revenue and reputation.

Best used for

Ideal for automotive dealership leaders and service managers who need to automate inbound phone calls, efficiently schedule service appointments, and manage customer inquiries. Especially valuable for ensuring no calls are missed and customer interactions are handled with dealer-specific safeguards.

Common actions

automate customer calls

schedule service appointments

manage customer interactions

reduce missed calls

streamline communication

Capabilities

Key features

Inbound call automation
Service scheduling
Full-store receptionist
Automated reminders
Dropped call SMS follow-up
Unified inbox
Transfer triggers/clawback

Target Audience

small business owner

Integrations

dmscrmservice-schedulers

Pricing & Plans

Custom

Not publicly disclosed. Check toma.com for current pricing.

FAQs

How does Toma ensure customer satisfaction and brand protection?

Toma includes dealer-specific safeguards such as transfer triggers, follow-up alerts, and transfer clawback. These features ensure that calls are escalated to human advisors when necessary, and that customer interactions are always respectful and on-brand, protecting the customer experience.

What kind of ROI can automotive dealerships expect from using Toma?

Dealers report significant benefits, including eliminating missed calls, autonomously resolving 50–80% of inbound calls with AI, and saving over 50 staff hours per week. This leads to improved customer satisfaction, increased revenue, and more efficient operations.

Can Toma integrate with existing dealership systems?

Yes, Toma is designed to integrate seamlessly with various existing dealership systems. It connects with DMS (Dealer Management Systems), CRM (Customer Relationship Management) platforms, and service schedulers to autonomously book, reschedule, and manage appointments.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Customer Feedback Community Management Customer Success Multilingual Support

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce