Customer Support & CX

Steps AI offers AI agents designed to sell, support, and act across various customer-facing channels, including websites, WhatsApp, and Instagram. These agents are trained on your specific business data and can be deployed rapidly, often within 5 minutes, without requiring any coding. The platform also features an Internal Copilot for team assistance. Key capabilities include qualifying prospects, capturing leads, booking meetings, tracking orders, and resolving customer inquiries. Steps AI integrates with over 100 apps like Shopify, HubSpot, and Calendly, aiming to automate workflows and improve customer experience with an average response time under 2 seconds and over 80% auto-resolution rate.

Vengo AI offers AI-powered sales agents designed to significantly boost lead capture and conversion rates for businesses. These agents operate around the clock, engaging website visitors, answering questions, and guiding them through the sales funnel to close deals. The platform boasts a 96% increase in lead capture and can be set up in seconds with a single line of code, compatible with WordPress, Shopify, and custom sites. Vengo AI agents are trained to match a business's specific tone and style, ensuring a consistent brand voice. They excel at collecting critical customer information like names, emails, and phone numbers, and provide real-time data for smarter sales decisions. The service is backed by major tech companies including Microsoft, NVIDIA, and OpenAI.

GoInsight.AI is an enterprise AI platform designed to orchestrate automation and human-AI collaboration across teams and systems with robust security and governance. It extends the value of AI beyond ideation by connecting enterprise systems to automate end-to-end workflows, turning decisions into instant actions. The platform features a no-code visual workflow builder with drag-and-drop functionality, allowing rapid creation and updates of automations using app connectors, AI nodes, and conditional logic. It integrates with internal systems like CRM, ticketing, and ERP, and offers role-based access control, usage analytics, and full traceability for compliance. GoInsight.AI also supports multi-model LLMs and knowledge base retrieval, enabling human-in-the-loop AI for data synchronization and action triggering.

INTO AI is an intelligent AI concierge specifically designed for vacation rental and hospitality management, integrating directly into Guesty inboxes. It automates guest communication, handling over 80% of inquiries without human intervention. Key features include Autopilot for 24/7 guest question handling, Copilot for AI-suggested responses, and Agent Assist for productivity tools like translation and summarization. The platform also offers Revenue Boosters to automatically suggest upsells and fill empty calendar slots. INTO AI enriches property data beyond the PMS and continuously learns from guest conversations, ensuring personalized and efficient service while maximizing revenue for property managers.

KnowBuddy simplifies access to AI by connecting users to ChatGPT through WhatsApp, eliminating the need for app downloads, logins, or technical skills. Users can send questions or photos via message and receive immediate, personalized answers. The tool remembers important details about the user, proactively engaging and tailoring responses based on past interactions. It aims to be a personal AI assistant that understands individual preferences and provides relevant information, from local recommendations to general knowledge, making AI accessible and user-friendly for everyone.

EmbedAI is a platform designed to help users create custom AI chatbots powered by ChatGPT, trained on their specific data. This tool allows for the integration of chatbots onto websites, offering features like training on various data formats including PDF files, website content, and YouTube videos. Users can customize the chatbot's appearance with custom logos, colors, and styling. EmbedAI supports over 100 languages for queries and responses, and offers easy integration via API or Zapier. The platform is built to efficiently manage large amounts of information and provide automated responses to user queries, making it suitable for enhancing customer service and information dissemination.

Slite - Ask leverages AI to transform how teams access and utilize their internal knowledge. It acts as an intelligent assistant, providing instant answers to questions by searching across your Slite workspace and connected external applications. Users can filter sources to ensure answers are based on verified documents, fostering trust in the information provided. The tool integrates seamlessly into workflows, offering a Chrome extension for in-browser access and automatically answering questions in Slack channels. It's designed to eliminate the frustration of unanswered questions and improve team productivity by quickly surfacing accurate information, even highlighting knowledge gaps for continuous improvement.

AskOtto is an AI-powered telephony platform designed to revolutionize sales, service, and support by eliminating common customer frustrations. It connects customers with company agents seamlessly, bypassing the need for dialing, waiting on hold, or dealing with missed calls. The platform acts as a digital concierge, allowing consumers to request callbacks via text, click, or QR code. Powered by a proprietary Large Language Model (LLM), AskOtto continuously learns from each interaction, providing valuable insights and opportunities for promotions. This technology not only increases call volume but also assists in generating sales and marketing content, making customer interactions more efficient and effective for businesses.

Voiceform enables users to create dynamic and conversational surveys using voice, video, audio, and text formats. This platform helps businesses, researchers, and educators collect, analyze, and share data, sentiment, and feedback more effectively. Key features include AI-driven probing, custom design, advanced conditional logic, and multilingual support for over 50 languages with built-in AI translation and transcription. Voiceform also offers robust analytics, theme extraction, sentiment analysis, and the ability to chat with your data to find insights quickly. It is SOC 2 Type 2, HIPAA, and GDPR compliant, ensuring secure and reliable data collection for enterprise clients.

Belva creates intelligent, human-centered AI products designed to empower both organizations and individuals. Its AI-driven solutions aim to simplify complex tasks, amplify productivity, and unlock new possibilities. A core offering is AiDB™, Belva’s proprietary knowledge system that organizes and keeps information current for AI tools and workflows, ensuring accurate insights and recommendations. Belva also offers LawGoat, a featured solution that provides conversational AI access to legal help for consumers and acts as an intelligent operating system for law firms, automating lead qualification, client follow-up, and routine casework. The technology focuses on lowering the context burden on large language models, enabling better performance, fewer hallucinations, and improved task execution.

ChatCash APOMA is an AI-powered operating system specifically designed for African commerce. It automates critical business functions including sales, payments, and logistics across popular platforms like WhatsApp, Instagram, and USSD. The platform aims to help African merchants close the significant $120 billion friction gap in commerce by providing a unified system. ChatCash offers AI sales agents, instant payments, and T+0 settlement, streamlining operations and improving efficiency for businesses. It serves as a comprehensive solution for managing inventory, processing payments, and driving sales through conversational AI.

Calldock is an AI-powered platform that deploys intelligent voice agents to automatically call and qualify leads within 60 seconds of submission. Designed to transform lead response, Calldock's agents engage in natural, human-like conversations, book appointments directly to calendars, and integrate seamlessly with CRMs. Key features include customizable conversation flows, real-time transcripts and recordings, and smart callbacks. It offers integrations via widget, API, and Zapier, allowing businesses to connect with over 5000 applications. Calldock aims to significantly increase conversion rates and reduce wasted time on unqualified leads, providing a cost-effective alternative to human SDRs.

Teneo AI is an agentic AI platform designed for enterprise contact centers, enabling the creation of autonomous AI agents that reason, act, and resolve issues with high accuracy. It provides 100% output control, ensuring validated responses and eliminating hallucinations, and is not locked to any specific LLM vendor, offering flexibility in AI model usage. The platform supports swift development, with proof-of-concept in 10 days and real production in 60 days. Teneo AI integrates seamlessly with various systems like BSS, OSS, CRM, EHR, GDS, and CCaaS, including Genesys Cloud and Amazon Connect, through its public API or low-code nodes. It scales effortlessly to manage millions of interactions across voice, chat, and apps, delivering 24/7 service and improving customer satisfaction while reducing operational costs.

AI Chatbot Support offers an autonomous AI chatbot and live chat solution designed to enhance customer service for businesses. It provides automated, quick responses and 24/7 support across various digital communication channels. The platform integrates seamlessly with websites, social media (Facebook Messenger, Instagram, X), and business messaging apps (WhatsApp, Telegram, LINE, Viber), unifying all customer interactions into a single dashboard. The AI learns from dashboard messages, content, prompts, and website data to deliver increasingly relevant and personalized responses. Key features include AI-powered message regeneration, smart reply suggestions, and spelling correction for live chat agents, along with multi-language support and voice chat capabilities. Businesses can train the AI using their website content, PDFs, and custom knowledge bases, ensuring brand-consistent communication.

The Drive AI is an innovative AI-powered platform designed to transform various file types into an intelligent knowledge base. It significantly enhances productivity by streamlining operations and automating content generation from uploaded materials. Users can efficiently manage their files, ask questions directly to documents, and create new content based on stored information. The platform offers AI-powered storage, collaborative workspaces, and chat channels, supporting diverse file formats including audio, video, website content, and YouTube videos. It also provides free transcripts and AI notes, making it a comprehensive solution for knowledge management and content creation.

DRTy Bot, also known as Futa World by DRT.fm, is an AI chatbot platform specializing in inclusive Futanari experiences. It offers over 100 custom futanari characters for adult chat and roleplay, with advanced AI chat, image generation, and voices. Users can either choose from premade characters or create their own, customizing looks, voice, kinks, and personality. The platform features persistent memory, allowing AI companions to recall past conversations and preferences for more personal interactions. DRTy Bot emphasizes unrestricted chats, allowing users to explore fantasies without filters, and also provides AI-generated images and voices for a more immersive experience. It offers both free and premium access, with the latter unlocking advanced customization and more tokens.

Briano provides AI-driven solutions for customer experience, specifically targeting industries like insurance, e-commerce, healthcare, and gaming. The platform offers both AI Chat for instant support on web, apps, and messaging platforms, and AI Voice for human-like conversations over the phone, reducing IVR trees. Briano's agents are designed to cut queues, speed up resolutions, and increase customer satisfaction, with reported metrics such as 50-80% first-contact resolution and significant reductions in waiting and handling times. The product suite includes tools for building, scaling, and customizing AI experiences, with features like multilingual support in 100+ languages and robust security measures including GDPR & HIPAA readiness, PII handling, and audit logs.

Forever Voices is a Telegram chatbot designed to provide interactive experiences with AI personas of celebrities and public figures. Users can engage in conversations with these realistic AI characters directly through the Telegram platform. The tool leverages artificial intelligence to simulate engaging and lifelike interactions, offering a unique way to communicate with digital representations of well-known personalities. Its integration with Telegram ensures accessibility and ease of use for a broad audience interested in conversational AI.

Gupshup is a leading conversational AI platform designed to deploy secure and scalable autonomous AI Agents for sales, marketing, and customer support. It powers billions of customer conversations across numerous channels, helping businesses automate interactions, accelerate lead generation, and drive sales through personalized support. The platform utilizes its proprietary, fine-tuned ACE LLM model to deliver meaningful and personalized dialogues, enhancing customer engagement. Gupshup Conversation Cloud orchestrates workflows on rich messaging channels, personalizes customer interactions across the full lifecycle, and optimizes operations by delegating routine conversations to AI Agents while allowing escalation to human support for complex cases. It supports omnichannel conversations across platforms like WhatsApp, Instagram, SMS, and RCS.

Lang.ai transforms unstructured data into actionable insights by leveraging AI agents and Snowflake data. It automates time-consuming data engineering processes, providing a clear story from product, customer interactions, and revenue data. The platform connects complex unstructured data with key business metrics, optimizing for variables that drive revenue. Lang.ai's advanced AI pipeline accurately contextualizes insights with real Snowflake data, processing large volumes without hitting LLM context window limits, all within Snowflake's security perimeter. It offers an easy pipeline for quick user insights, custom AI agents for retention and growth, and a complete view of customer touchpoints. Insights can be delivered directly to teams via Slack for real-time alignment.

Lingpad is an AI-powered localization automation tool designed to effortlessly translate messaging channels and help center content. It enables businesses to deliver instant and accurate multilingual customer support in over 120 languages, helping to automate help center translations and respond to customers in their native language across various channels. Key features include AI Translation, Translation Memory, Glossary, and contextual accuracy with AI Context and Tone-of-Voice. Lingpad integrates seamlessly with popular customer support platforms like Zendesk, Freshdesk, Intercom, Front, Gorgias, and HubSpot, offering no-code integration and a pay-as-you-grow pricing model. It aims to save time, maximize efficiency, and reduce localization costs while improving customer satisfaction.

AI Chatbot - AI Chat Assistant, also known as "ChatAI - AI Chatbot Assistant," is a versatile language AI assistant powered by advanced models including ChatGPT, GPT-3, and GPT-4. It is designed to facilitate human-like conversations using natural language processing (NLP), enabling users to interact with the world more effectively. The app can assist with a wide array of tasks, such as answering questions, offering recommendations, providing advice, and engaging in casual conversation. Its core features include AI-powered chat, NLP capabilities, and assistance across various tasks, making it a comprehensive tool for daily interactions and content generation.

Fin is an advanced AI Agent specifically engineered for customer service, aiming to deliver higher-quality answers and resolve more complex queries than other AI solutions. Powered by the patented Fin AI Engine™, it optimizes for accuracy, speed, and reliability. The platform allows businesses to train Fin on their specific procedures, knowledge, and policies, test its performance with simulated conversations, and deploy it across various channels including voice, email, chat, and social media. Fin integrates seamlessly with existing helpdesks like Salesforce and HubSpot, or can be combined with Intercom’s Customer Service Suite. It offers continuous improvement through AI-powered insights, ensuring consistent and accurate support.

Scalong AI is an enterprise-grade AI partner designed to accelerate business operations through its Organizational GPT platform. This platform offers three core modes of work: Chat for instant answers from company knowledge, Projects for repeatable tasks using templates, and Workspace for governed execution of workflows. Key implementations include ExtractQ for document extraction, AccountingQ for finance automation, and SupportQ for optimizing support operations. Scalong AI emphasizes enterprise control, data privacy, security, and compliance, connecting to existing knowledge bases and tools like SharePoint, Jira, and various ERP systems. It aims to boost efficiency and drive innovation for businesses of all sizes.