Customer Support & CX

Twig is an AI-powered customer support platform that deploys autonomous AI agents to handle and resolve a significant portion of customer support tickets. It integrates seamlessly with over 30 popular tools, including Zendesk, Salesforce, and Intercom, allowing for quick setup in under 30 minutes. The platform trains on your existing documentation, tickets, and standard operating procedures to provide accurate and hallucination-free responses. Twig can operate fully autonomously, resolving common issues like billing disputes and refund requests, or work as a copilot alongside human agents. It aims to reduce first-response times to under 30 seconds, lower support costs by up to 40%, and decrease ticket volume by 70%, enabling support teams to focus on more complex issues.

Wonderchat is a no-code AI chatbot builder designed for websites, enabling businesses to quickly set up custom AI customer support agents. These agents can be trained on various data sources, including knowledge bases, files, and webpages, to provide accurate and human-like responses. The platform aims to automate a significant portion of support tickets, boost sales, and offer detailed analytics without requiring any coding. Key features include continuous learning from human corrections, industry-grade compliance, and the ability to integrate with existing helpdesk systems for query escalation. Wonderchat also supports multi-channel deployment, including web, phone, and voice, and allows users to choose from various major AI models.

Calldesk is an AI-powered platform specializing in designing and deploying AI voice agents for customer service. It aims to transform contact centers by providing 24/7 availability, handling inbound and outbound calls across any time zone. The platform supports over 80 languages, understanding nuances for localized interactions. Calldesk features a fully no-code Studio app for managing agents and workflows, allowing for visual builder configuration and deployment without codebase access. It integrates with industry-standard platforms like Salesforce and Zendesk, and offers use cases such as qualification, identification, FAQs, ticket creation, and agent transfer with summaries. Calldesk promises rapid deployment, with callbots ready in 30 days, and focuses on reducing costs, boosting customer experience, and accelerating digital transformation for enterprises.

Voxal AI enables businesses to deploy custom AI chatbots on their AWS account with a single click, offering a serverless architecture for unlimited usage and zero upfront costs. Users maintain 100% ownership of their data, with customer interactions and leads stored directly on their AWS account, ensuring privacy and compliance. The platform supports integration with OpenAI and Pinecone keys, providing full control over AI models. Voxal AI offers a free forever plan, along with one-time payment options for Pro and Premium tiers, which include features like lead generation, quality responses, multi-model chatbot creation, and custom domains. It also provides white-label solutions for businesses looking to brand their chatbots.

Instadesk is a comprehensive AI-powered customer engagement platform designed to help businesses build efficient customer service systems and enhance response efficiency. It offers a suite of tools including AI ChatBots, VoiceBots for both inbound and outbound calls, Live Chat, Call Center solutions, and an Intelligent Ticket System. The platform leverages large language models and visual orchestration to create highly automated and personalized customer interactions, reducing agent workload and improving customer satisfaction. Instadesk also provides AI-driven operations like quality inspection, intelligent training for agents, and an agent assistant, all aimed at optimizing customer service processes and reducing operational costs. It supports multilingual interactions and integrates with CRM/ERP systems for seamless operations across various industries.

Hyper is an AI-powered emergency response tool designed to automate non-emergency 9-1-1 calls, significantly improving response times and saving lives. Its AI Agent autonomously resolves up to 75% of non-emergency inquiries, allowing human call takers to focus on critical emergencies. The platform understands context, validates location, and escalates calls when necessary, responding with an empathetic and natural tone. Hyper supports multi-lingual voice and text interactions and maintains full records compliance. It seamlessly integrates with existing Call Handling Systems (CHS) via PSTN or SIP, offering intelligent routing, instant escalation, and automated follow-up communications. The system also provides real-time analytics, automated QA, and a Command Centre for AI call monitoring with instant human intervention, ensuring operations are optimized and compliant with PSAP's Standard Operating Procedures. Hyper is ISO 27000/SOC 2 certified, ensuring mission-critical security and data residency.

echowin is an all-in-one AI agent builder platform designed for businesses to create and deploy AI phone and chat agents. It offers a no-code interface, allowing users to configure instructions, integrate tools, and deploy agents across various channels like phone, SMS, chat, Discord, Slack, and WhatsApp. The platform handles the underlying AI infrastructure, including models, speech, and telephony, enabling businesses to focus on agent design. Key features include custom voice cloning, multi-language support (70+ languages), smart knowledge retrieval, and a powerful scenario builder. echowin also provides a "Business Compass" for analytics, tracking trends, and identifying revenue opportunities from conversations, making it ideal for scaling customer communications and automating operations 24/7.

Enterpret is a leading customer feedback analytics platform designed to transform unstructured customer feedback into actionable insights. It centralizes large volumes of feedback from over 50 sources, including tickets, calls, and reviews, using AI to understand business context. The platform features an Adaptive Taxonomy for 5-level classification, a Customer Knowledge Graph to connect feedback to context, and data enrichment workflows. Users can visualize and quantify insights with AI-powered dashboards and leverage Wisdom AI for natural language queries. Enterpret also offers AI Agents for automated resolutions, close-the-loop workflows, and integrations with tools like Jira and Linear, enabling companies to reduce churn, improve NPS/CSAT, and drive product adoption.

DialogShift offers an all-in-one Hotel AI solution designed to automate guest communication across various channels, including website chat, WhatsApp, Instagram, email, and phone. The platform aims to relieve hotel teams from repetitive inquiries, allowing them to focus on guest hospitality, while also boosting direct bookings and revenue. Key features include a hotel-specific AI chat, a phone AI that handles calls and bookings, an email AI for drafting responses, and Journey Messaging AI for proactive guest communication. DialogShift also provides Review AI for automated responses to customer reviews and a central AI database that learns from hotel-specific data sources like PDFs, websites, and booking engines. The solution emphasizes data security and GDPR compliance, with a quick onboarding process and continuous AI updates.

ONDEWO Call Center AI is an on-premise platform designed to enhance customer experiences, increase operational efficiency, and reduce employee workload in call centers. It provides AI agents that can converse naturally with customers and assist human agents in real-time. The platform includes ONDEWO Speech-to-Text for accurate transcription, ONDEWO Natural Language Understanding for automating conversations, and ONDEWO Text-to-Speech for unique voice generation. ONDEWO also offers VOIP Telephone System Integration and ONDEWO AI Management for creating, analyzing, and optimizing Conversational AI projects. The solutions are adaptable to various industries, including logistics, energy, financial services, insurance, healthcare, telecommunications, and public sector.

Floatbot.AI is an enterprise-grade, no-code conversational AI platform specifically designed for regulated industries such as insurance, collections, banking, and healthcare. It enables businesses to build and deploy AI Voice Agents, Digital AI Agents for omnichannel chat, SMS, and email, and Real-time AI Agent Assist without requiring any coding skills. The platform focuses on automating operations and customer engagement through self-service IVAs and AI workflows, while also empowering internal teams with a unified AI Workspace. Key features include human-like voice AI, omnichannel collaboration, robust environment handling, multilingual support, and efficient workflow automation. Floatbot.AI integrates with leading contact center platforms and business systems, ensuring secure and scalable solutions for mission-critical operations.

OnePrompt is a chatbot application designed to significantly enhance AI chat interactions, particularly for iOS users. It allows users to effortlessly switch between chat prompts directly from the chat screen menu, eliminating the need for manual copy-pasting. The app supports saving and exporting chat logs in text format to Files.app. A key differentiator is its plugin architecture, leveraging OpenAI's "function calling" feature to integrate with iOS functions like Weather, Contacts, and Calendar, as well as offering Wikipedia and custom plugins. This transforms the AI chat experience into a powerful personal assistant, making it ideal for individuals who frequently engage with AI chatbots and seek greater usability and integration.

Tovie AI provides secure, compliant, and scalable AI solutions tailored for regulated industries like finance and government. The platform offers custom ChatGPT bots, voice bots, and generative AI with advanced voice capabilities to automate processes, cut costs, and boost efficiency. Key offerings include AI for Financial Services (claims management, debt collection, renewals, enterprise search, employee support, customer onboarding) and AI for E-Government (waiting list management, tax & debt automation, care assessments, citizen engagement, document search, children services). Tovie AI also features an AI Agent Platform for building and running AI agents, with options for on-cloud or on-premises deployment, and seamless integration with existing systems.

AI Explorer is a mobile application designed for Android users, providing a convenient portal to interact with diverse artificial intelligence technologies. The app seamlessly integrates popular AI tools such as ChatGPT for engaging chatbot conversations and DeepL Write for precise text translation. This integration allows users to explore and leverage cutting-edge AI capabilities directly from their mobile devices. It offers a practical and accessible way to experience the benefits of AI, from generating creative text to understanding and translating different languages, making advanced AI accessible for everyday use.

Qiscus is an agentic customer engagement platform designed to transform customer experience into a sustainable growth engine. It unifies over 20 communication channels, including WhatsApp, Instagram Messenger, and more, into a single high-performance interface. The platform deploys AI Agents through Qiscus AgentLabs, which can reason through complex inquiries and provide instant, relevant responses, grounded in your business knowledge. Qiscus also offers a Helpdesk for tracking and resolving customer inquiries at scale, and various WhatsApp ecosystem tools like Broadcast, Call, and OTP. It aims to streamline operations, boost agent productivity, and drive sales conversion across lead generation, nurturing, support, and marketing stages.

Verifast AI offers advanced AI agents specifically designed for e-commerce businesses to enhance sales, automate support, and scale operations. It provides plug-and-play AI chatbots that can be deployed across various channels including websites, mobile apps, email, and Instagram, ensuring a consistent customer experience. The platform focuses on improving conversion rates through personalized recommendations and targeted nudges, increasing average order value with smart bundling and discount triggers, and resolving repetitive support queries automatically. Verifast also helps businesses gain insights from customer conversations to inform SEO, landing pages, and campaign messaging, ultimately driving revenue growth and improving customer satisfaction.

Skydis is a platform designed for creating and deploying custom AI agents for websites. It enables businesses to build intelligent assistants that engage website visitors, capture leads, and provide smart answers 24/7. Users can train the AI with their own business data to enhance performance and ask qualifying questions to pre-screen leads. The platform features a drag-and-drop bot builder for easy customization, lead export capabilities, and Zapier integration for seamless workflow automation. Skydis agents can be integrated into any website and offer customizable appearances to match brand aesthetics, making it a versatile solution for improving customer interaction and lead generation.

Screendone offers real-time AI computer help by visually understanding a user's screen and providing step-by-step guidance. This AI-driven support is available 24/7 and can communicate in any language, aiming to eliminate tech jargon and make computer assistance accessible to everyone. It's designed to provide instant help without the need for appointments, making it a convenient solution for resolving technical issues quickly. The tool focuses on guiding users through processes directly on their screen, simplifying complex tasks and improving user self-sufficiency.

Parakeet Health is an AI-powered platform designed to automate patient access workflows for medical practices, converting patient demand into revenue. It utilizes conversational AI across voice, SMS, fax, and email to manage inbound and outbound communications. Key functionalities include automated appointment scheduling, rescheduling, and cancellation, eligibility verification, and handling patient FAQs. The platform also processes faxes, manages patient recall campaigns, and backfills cancelled slots. Built by healthcare operators, Parakeet Health integrates seamlessly with existing EHR, practice management, and telephony systems, offering enterprise-scale customization with a pay-for-performance model.

ProhostAI is an all-in-one AI assistant designed to transform short-term rental businesses by providing hosting superpowers. It automates guest communications with instant AI replies and an Autopilot feature, handles cleaning scheduling, and intelligently manages tasks. The platform integrates with major PMS systems like Airbnb, Hostaway, and Guesty, and offers features such as AI-generated guest reviews, instant AI guidebooks, and an 'Ask AI' agent for various property management needs. ProhostAI also helps boost revenue by detecting gap nights and sending upsell offers, making it ideal for hosts managing 1 to 300+ properties.

VoiceOwl is India’s first purpose-built Generative AI Contact Center for enterprises, designed to revolutionize sales and marketing acceleration through meaningful conversations. It offers an industry-leading, AI-native platform that seamlessly integrates into customer-facing aspects of an enterprise, enhancing efficiency and delivering unparalleled value. Key features include lead generation, lead verification, AI voice virtual agents to connect with potential customers, and automated lead qualification. VoiceOwl supports multilingual proficiency across 135+ languages, ensuring global communication. It also provides enterprise-grade security and compliance with standards like ISO 27001, SOC 2, GDPR, and DPDPA, making it a robust solution for businesses looking to scale their customer support and sales operations while reducing operational costs.

Telewer is the world's first no-code tool designed for creating AI-powered Telegram bots. Users can build and launch sophisticated bots in minutes, integrating advanced features like AI chat, image and video generation, and image recognition. The platform supports monetization through Stripe payments and a credit system, enabling users to earn from their bots. Telewer simplifies bot management and customization, allowing for the creation of AI characters, influencers, or sales agents. It connects with various AI models such as OpenAI, XAI, DeepSeek, Gemini, Mistral, and Llama, and offers Flux LoRa support for highly customized image results.

Aigent by Ubiquity is an AI layer designed to strengthen customer experience (CX) teams by providing real-time coaching, automation, and actionable insights. It integrates directly into Ubiquity programs, eliminating the need for separate platforms or IT projects. Key features include auto-building day-one toolkits for faster onboarding, smart coaching based on interaction analysis, and tools to deliver better results such as reduced handle times and increased CSAT scores. Aigent offers specialized functionalities like Voice Clarity Suite for enhanced calls, Agent Assist for real-time guidance, QA Autopilot for machine scoring, and Workflow Automation for post-call tasks. It is built for CX, trained on real customer interactions, and aims to supercharge human agents rather than replace them, focusing on measurable progress across all interactions.

Fano offers comprehensive multilingual enterprise AI solutions designed to enhance business performance across various sectors. The platform provides interaction analytics through Fano Callinter to distill valuable customer insights, and Fano Assist for real-time agent guidance powered by Generative AI. For CX automation, Fano Accobot delivers smart omnichannel AI chatbots, while Fano Voicebot offers speech-enabled IVR for improved customer experience. Additionally, Fano Scribe provides real-time transcription and Fano Speak generates human-like voices from text. These solutions are built to solve real business problems, even in complex language environments, supporting languages like English, Mandarin, Cantonese, Hokkien, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, French, and Arabic.