Customer Support & CX

Mendable enables businesses to quickly build and deploy AI chat applications for sales and support. Users can ingest and customize their technical resources, then deploy an AI assistant with a single line of code. The platform trains a secure AI to answer customer and employee questions, thereby decreasing support tickets and activation times. Key features include over 20 data connectors for sources like Google Drive and Zendesk, customizable models with options for GPT-3.5-Turbo and GPT-4, and continuous training through answer correction. Mendable also offers enterprise-grade security with SOC 2 Type II certification, SSO, RBAC, and BYOK/BYOM options. It provides analytics to gain insights into user queries and interactions, helping to optimize AI responses and track product usage.

PeopleReign offers a people-first AI platform designed to empower employees with instant issue resolution for IT and HR-related queries. The platform aims to significantly reduce ticket volume by 60% and cost per ticket by 80% through autonomous issue resolution and automated workflows. It features a virtual agent that can diagnose and solve problems in 90 languages across seven channels, including voice, Teams, and Slack. PeopleReign also includes AI-first applications for experience measurement, issue classification, live agent recommendations, and predictive insights. With a no-code AI app builder, it promises fast implementation and value within 30 days, backed by a 100% success guarantee.

plusoft AI provides a suite of integrated solutions designed to manage and transform the customer journey. Key offerings include an Omni CRM for a 360-degree customer view, a Marketing Suite for orchestrating intelligent omnichannel campaigns, and Sales Automation to boost field sales conversion. The platform also features an A.I. Agent for 24/7 conversational assistance, Social Monitoring for reputation protection, and WhatsApp Broker for official WhatsApp Business API integration. It emphasizes data intelligence, AI application, and automation to enhance efficiency, personalize experiences, and drive measurable results across various industries like retail, finance, and healthcare.

Questera is an agentic operating system designed for growth and customer engagement, leveraging AI agents to revolutionize customer interactions. The platform enables businesses to deliver personalized and seamless experiences at scale by watching real-time signals, deciding next best actions, and acting instantly across various channels. It aims to turn missed moments into revenue, with reported benefits including increased activation, customer lifetime value, conversion, and monthly active users, while reducing churn. Questera allows marketers to cut campaign build time by 90%, launching thousands of variations in minutes. It offers a dead-simple interface for non-engineers and promises ROI within two weeks. The platform integrates with existing stacks like Segment, Braze, Snowflake, and HubSpot, activating current data and tools. It provides pre-configured AI agents such as ELMA (Email Lifecycle Marketing Agent), GRETA (Growth Engineering Agent), GIA (Graph Intelligence Agent), SEGA (Intelligent Segmentation Agent), OMNIA (Omni Channel Journey Creator Agent), and SARA (Smart Ads Retargeting Agent), or users can build their own custom AI teammates.

PrivateGPT offers a secure and compliant AI platform for businesses, functioning much like ChatGPT but with enhanced data privacy and GDPR adherence. The platform operates within the client's own Microsoft Azure cloud environment, ensuring that all data remains within the organization and is never accessed by third parties. It supports multiple languages, including Danish, English, German, French, Spanish, Italian, and Dutch, making it suitable for international businesses. Key features include the ability to create custom AI assistants for various departments, integration with Microsoft 365 and SharePoint, and advanced tools like document upload, image analysis, and external search. PrivateGPT also provides robust access management through Microsoft Entra ID, continuous updates, and detailed analytics to measure ROI and user engagement.

RingCentral is a global leader in AI-powered cloud business communications, providing an integrated platform for business phone, SMS, contact center, and video collaboration. The platform leverages Agentic Voice AI with features like AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE) to streamline and enhance customer interactions across various communication channels. It offers solutions for unified communications, integrating text messaging, video calling, audio conferencing, telephony, and project management into a single cloud-based system. RingCentral also boasts over 330 integrations with leading business platforms and provides robust APIs for extensive customization and workflow automation, ensuring 99.999% reliability for its phone services.

Chat Stream is a multi-capability AI dialogue platform that brings together over 100 leading AI models, such as GPT-4, Claude, DeepSeek, and Gemini, into one unified interface. It allows users to complete writing tasks, run code, view images, and organize content within a single conversation. The platform features a unique Canvas workspace for revolutionary AI workflows and a code runner for instant execution and rendering of charts. Users can quickly create custom GPT assistants with auto-generated prompts and avatars, and utilize conversation branching to explore different approaches while preserving context. Chat Stream aims to reduce the high costs associated with subscribing to multiple AI models and addresses frustrations with reusing results and complex assistant setups.

Core Cognitics is an AI-first software company that delivers custom software and AI development services, focusing on digital transformation for businesses. Their offerings include intelligent solutions like Nexivo, an AI-powered contact center that integrates various communication channels (Voice, WhatsApp, SMS, Chat, Email) with a workflow engine and AI models. They also provide Nexivo Studio, a no-code drag-and-drop AI workflow builder for creating and deploying AI agents, and Nexivo AI Execution Platform, a carrier-grade orchestration engine for enterprise AI. Core Cognitics emphasizes governed AI solutions with features like RBAC, auditable controls, and flexible deployment options (cloud, on-prem, edge) to meet regulatory and latency requirements. They serve industries such as healthcare, telecom, education, agriculture, retail, and EPCM.

Polychat is an innovative AI chat platform designed to leverage the strengths of various leading large language models (LLMs) in one unified interface. Users can interact with models from prominent providers such as OpenAI, Anthropic, Perplexity, Google, DeepSeek, and Llama, offering a versatile and comprehensive AI assistant experience. This tool aims to provide a powerful conversational AI environment by allowing users to switch between or combine different LLMs, catering to diverse needs and preferences. It's ideal for individuals and professionals seeking to explore the capabilities of multiple AI models without managing separate subscriptions or platforms.

AI Store Manager is an AI assistant powered by GPT-4 designed to automate and streamline online store management through a conversational interface. It allows users to manage various aspects of their e-commerce business, including analytics and reporting, product and order management, customer interactions, and store setup optimization. The tool is specifically trained for e-commerce tasks, understanding the complexities of product management, order processing, and customer interaction. It supports various e-commerce types and business models, from B2B to dropshipping, and operates on a consent-based system for data modifications with an undo feature. Currently in limited-access beta, it aims to redefine e-commerce management by making operations more intuitive and efficient.

Responso is a comprehensive customer support system specifically designed for e-commerce businesses, centralizing all customer messages from various channels into one unified platform. It enables businesses to manage support tickets efficiently, handle 10x more tickets, and reply 60% faster using smart automations. The platform integrates with numerous marketplaces like Amazon, eBay, and Shopify, as well as messaging apps such as Facebook Messenger and WhatsApp Business. Key features include an AI Assistant that learns from your data, intelligent autoresponders to reduce response times, and automatic actions to streamline repetitive tasks. Responso also provides detailed reports to measure communication effectiveness and offers a chat embed for real-time customer interaction on your store's website. It aims to turn customer service into a competitive advantage by boosting satisfaction and driving sales.

Questera is an agentic operating system designed for growth and customer engagement. It leverages AI-powered agents to monitor real-time signals, determine optimal next actions, and execute them instantly across various channels. This platform helps businesses convert missed opportunities into revenue by orchestrating adaptive, real-time customer journeys. Questera aims to cut campaign build time by 90%, allowing marketers to launch thousands of campaign variations in minutes. It offers a user-friendly interface, promising ROI within two weeks by connecting existing data and deploying AI agents. The platform integrates with popular tools like Segment, Braze, Snowflake, and HubSpot, activating existing data without replacing current stacks. Questera's AI agents continuously optimize user touchpoints, leading to significant lifts in activation, retention, and lifetime value.

Curious Thing AI is a sophisticated voice AI technology designed to automate both inbound and outbound phone calls for businesses. Leveraging advanced conversational AI and large language models like ChatGPT, it streamlines customer engagement across diverse industries. The platform focuses on enhancing business outcomes by driving revenue growth, significantly improving operational efficiency through automation, and enriching the overall digital customer experience. It supports multilingual voice AI assistants, making it versatile for global operations and diverse customer bases. This tool is ideal for organizations looking to scale their customer support and sales efforts without increasing headcount, ensuring consistent and high-quality interactions.

Cyberify is a SaaS application development company specializing in AI and business solutions. The platform offers a comprehensive suite of services designed to enhance customer support and operational efficiency. Key offerings include video intelligence for analyzing visual data, AI reporting and analysis for actionable insights, and advanced conversational AI solutions such as voice bots, chatbots, and AI calling agents. Cyberify is particularly adept at developing smart AI chatbots powered by Generative AI models, providing sophisticated and responsive automated interactions. Additionally, the company provides web and app development services, making it a versatile partner for businesses seeking modern software solutions.

Telnyx Flow is a low-code platform designed for building, deploying, and iterating AI-assisted workflows with an intuitive drag-and-drop interface. It simplifies the integration of AI by providing a robust infrastructure, including dedicated GPUs and a secure private network, ensuring fast and reliable performance. Users can create powerful AI workflows for chatbots, customer support, and call management, leveraging Telnyx’s CPaaS suite for voice and messaging assistants. The platform supports automatic content uploading and embedding, training and fine-tuning of models, and access to leading open-source LLMs through a standardized SDK, with Telnyx managing integrations and ensuring day-zero support for newly released models. It aims to reduce development costs, accelerate time-to-market, and democratize access to advanced functionalities.

Cekura offers automated QA for Voice AI and Chat AI agents, providing end-to-end testing and observability for conversational AI. Users can run pre-production simulations across diverse personas to test instruction-following, tool calls, and conversational quality. The platform also monitors production conversations in real-time, tracking voice-specific quality signals like gibberish detection, interruption tracking, and latency. Cekura integrates with popular platforms such as Synthflow, Bland, Vapi, Retell, Cisco, LiveKit, and ElevenLabs, allowing for rapid integration and custom testing flows. It supports multi-language testing and offers features like LLM judge tuning, custom plot layouts for metrics, and real-time alerting via Slack, email, or webhooks.

RevDesk is a conversational AI revenue engine designed to automate lead generation, qualification, and meeting booking across multiple channels including voice, chat, and email. It provides 24/7 intake and follow-up capabilities, with the ability to handle live transfers and score leads. The platform features an advanced AI voice agent that understands prosody and responds in under 400ms, differentiating it from other AI voice solutions. RevDesk emphasizes compliance with regulations like TCPA and DNC, offering branded calling and DNC protection. It integrates with popular CRMs and calendar tools, and offers transparent, usage-based pricing with quick launch times, often within 48 hours. The tool aims to significantly reduce the cost per qualified lead compared to industry averages.

Blinko is an open-source, AI-powered note-taking application designed for efficient idea capture and organization. It prioritizes user privacy through its self-hosted architecture, ensuring complete data control. The app utilizes RAG (Retrieval-Augmented Generation) technology to enhance note management, allowing for quick natural language search and retrieval of notes. Users can quickly bring their ideas to life and keep inspiration flowing with this next-generation tool, which supports plain text and Markdown for fast and efficient note-taking. Blinko also offers premium features like a browser extension for AI-powered summarization and web content organization, a Telegram bot for note management, and AI credits for advanced functionalities such as content generation and intelligent searching. The platform fosters open collaboration with its transparent, open-source code.

Otomatis Labs specializes in developing customized and personalized chatbots designed to meet the specific needs of different industries. The platform leverages its own AI engine, featuring cognitive interpretation, natural language processing, and machine learning capabilities, to create intelligent conversational agents. These chatbots can automate customer service, generate sales leads, and improve overall customer interaction. Otomatis Labs offers flexible solutions, including 100% automated, human-assisted, or hybrid chat models, and provides live chat functionality for multiple agents. It supports integrations via API and connects to various communication channels, enabling businesses to send personalized messages, showcase product catalogs, and integrate payment methods for a complete customer experience.

GPTOnCall is an innovative AI-powered tool designed to facilitate phone conversations with ChatGPT. This platform allows users to interact with an AI assistant through spoken language, receiving instant answers and advice on a wide range of subjects. By transforming text-based AI interactions into natural voice conversations, GPTOnCall aims to provide a more accessible and user-friendly experience. It's ideal for individuals seeking quick assistance or information without the need for typing, making AI interaction as simple as a phone call. The tool focuses on delivering immediate and relevant responses, enhancing the efficiency of information retrieval and problem-solving through conversational AI.

Processica specializes in providing advanced Generative AI solutions, offering custom development, Generative AI app development, and Generative AI chatbot development. Their services are designed to help mid-size to enterprise clients harness the power of AI to improve productivity, drive innovation, and bolster growth. They leverage advanced AI and ML technologies, including GANs, VAEs, and Transformer-based models, to build sophisticated AI systems for data generation, pattern discovery, and data-driven decision-making. Processica emphasizes a collaborative development process, ensuring tailored solutions that align with unique business needs across various industries like banking, healthcare, retail, and marketing.

Salma AI is a Virtual Financial Assistant (VFA) platform specifically designed for the banking industry, leveraging AI models trained on extensive banking-specific data. It integrates seamlessly with banking apps to provide comprehensive support, from answering simple inquiries to handling complex financial transactions. The platform includes a modular Mobile Apps SDK for iOS, Android, Huawei, and web apps, Automatic Speech Recognition (ASR) trained on multi-dialects for banking, Natural Language Understanding (NLU) built to understand banks, and Text-To-Speech (TTS) with a human touch. Salma AI also features an Admin Platform with banking-grade cybersecurity and a Virtual Assistant Builder (VAB) ready for integration with banking APIs, offering flexible hosting options.

Smartbot is an all-in-one AI platform designed to boost productivity by providing access to multiple leading AI models, including ChatGPT, Claude, Gemini, Mistral, DeepSeek, and Perplexity, within a single interface. Users can compare responses from different models side-by-side, leverage a library of over 500 ready-to-use prompts, and generate code with Smartbot Code. The platform also features a Smart Router that intelligently directs user queries to the most suitable AI model based on the task type, and offers integrated web search capabilities. Smartbot supports team collaboration, allowing shared prompts and conversations, and provides a local AI model for enhanced privacy. It aims to simplify AI usage and optimize workflows for strategic, technical, and operational profiles.

StellarBlue.ai is a digital agency specializing in custom Artificial Intelligence technologies and web design solutions. They assist businesses in generating qualified leads by integrating intelligent websites, advanced marketing strategies, and practical AI tools. Their services include AI consulting, AI avatar video creation, AI website search assistants, and AI automation. Beyond AI, StellarBlue.ai provides comprehensive web design, programming, ADA compliance, graphic design, hosting, security, and digital marketing services such as SEO, Google Ads, email marketing, and social media management. They emphasize ethical and compliant AI practices, aiming to embed intelligence directly into business frameworks for measurable results and improved efficiency.