Customer Support & CX

BharatGPT, developed by CoRover, is an indigenous Large Language Model (LLM) specifically designed for the Indian market. It offers extensive language support, including voice modality in more than 12 Indian languages and text modality in 22 languages, integrated with the National Hub of Language Technology (NHLT) and Digital India Bhashini. This platform aligns with the 'Make AI in India, Make AI work for India' vision by ensuring data sovereignty. Beyond language capabilities, BharatGPT provides generative AI features, custom knowledge base integration, ERP/CRM system integration, and an inbuilt payment gateway, making it a comprehensive solution for building and managing chatbots across various communication channels.

BotByte AI is an all-in-one platform for building intelligent AI chatbots, generating websites from prompts, and designing visual workflows. It supports multiple leading AI models including GPT, Claude, and Gemini, allowing users to switch models per chatbot and even use their own API keys. The platform features a no-code visual workflow builder with 12 node types, an AI website builder that generates React/HTML with a VS Code-style editor, and a template marketplace for pre-built chatbots. Developers benefit from a comprehensive REST API, real-time webhooks, an npm SDK with a React component, and an analytics dashboard. BotByte AI enables deployment to websites, Slack, Discord, WhatsApp, and Telegram, making it versatile for various customer engagement needs.

aiOla offers a voice AI agent platform specifically designed for field teams, integrating seamlessly with Salesforce. These conversational AI agents capture data, trigger actions within Salesforce, and learn from usage to improve continuously. The platform aims to redefine productivity by enabling field reps to update CRM, access information, and automate tasks using natural voice, eliminating manual data entry. Key features include a custom agent builder for tailored workflows, pre-built templates for common tasks, and full observability with real-time dashboards. aiOla supports bidirectional sync with Salesforce objects, populates unique fields, and offers advanced AI capabilities like Jargonic ASR for industry-specific terminology, PII protection, and audio intelligence.

Message Matrix is a Conversational Operating System designed for businesses to manage customer interactions efficiently through WhatsApp and SMS. It leverages AI to handle high volumes of inquiries, allowing human teams to focus on complex conversations. The platform features a patented asymmetric chat architecture, ensuring customers experience a single, unified conversation while teams orchestrate AI agents and human collaboration behind the scenes. Key capabilities include an AI Concierge for instant support, an AI Sales Agent for lead qualification, broadcast messaging for targeted communication, and community tools for year-round engagement. It's built with banking-grade security and integrates with CRMs like HubSpot and Salesforce, making it suitable for various industries including events, property, and regulated sectors.

Nurix AI provides a platform for building and deploying human-like enterprise-grade voice and chat AI agents to transform customer engagement. The platform, NuPlay, allows users to build, deploy, and scale AI agents optimized for low latency, natural turn-taking, and long conversations. Nurix offers solutions for sales, including lead qualification and engagement, and support, focusing on lower costs and faster resolutions. It also features NuPulse for AI monitoring and insights, NuRep for AI sales representatives, and multi-agent orchestration. The platform is designed for enterprises, emphasizing security, compliance, and seamless integration with CRMs and other internal APIs.

Intervo AI is an open-source platform designed to build and deploy enterprise-grade AI chat and voice agents for businesses. It enables instant customer assistance with quick, accurate responses, automating tasks like lead qualification, customer support, and receptionist duties. The platform supports integration with various LLM models like OpenAI, Claude, and Gemini, and offers customizable voice engines from ElevenLabs and Microsoft Azure. Users can define agent purpose with simple prompts, train agents on company data by uploading documents, and seamlessly integrate with existing tech stacks via webhooks and integrations. Intervo AI aims to transform customer interactions and accelerate business growth by providing scalable, customizable, and efficient AI solutions.

Lynx Analytics specializes in providing Generative AI solutions tailored for the pharmaceutical and life sciences sectors. The platform accelerates AI adoption by seamlessly integrating advanced technologies like Machine Learning, Graph AI, and Large Language Models (LLMs) into existing systems. A key differentiator is their innovative Graph RAG approach, which combines Graph AI with LLMs to enhance contextual understanding and deliver highly relevant, accurate responses. Lynx Analytics also employs patented methodologies for robust simulation and optimization, aiding impactful decision-making. Their solutions empower MSL, Marketing, and Sales teams with capabilities such as KOL management, Gen AI segmentation, marketing mix optimization, rep activity guidance, prescription barrier identification, 360-degree customer views, and what-if scenarios for campaign ROI predictions.

AlphaChat is a powerful conversational AI platform designed for customer service automation, enabling businesses to increase support efficiency and customer satisfaction. It features intelligent self-service with natural language understanding (NLU), pre-trained in all languages, allowing for quick deployment of conversational chatbots with live chat on websites in minutes. The platform supports deep automation through APIs for CRM and backend integration, custom code writing with AlphaOS, and user authentication. AlphaChat helps businesses serve more customers automatically, handle FAQs, and increase deflection rates, allowing agents to focus on complex issues. It also offers seamless bot-to-agent handovers, personalized answers, and comprehensive analytics to measure performance.

Meeranda offers a real-time generative AI corporate concierge agent, presented as a human avatar, designed to enhance customer and employee experiences. This AI agent is capable of personalizing interactions, reducing operational costs, and boosting ROI. Key features include real-time video generation, constant visibility for customers, recognition of existing and new customers, and multilingual support with local dialects. Meeranda functions through voice, text, and video, continuously learning from interactions to improve customer experience. It can act as a support, sales, or marketing agent, promoting products and demonstrating solutions, and seamlessly integrates with CRM systems for a more personalized approach.

INTELLEGAM offers AI-powered knowledge solutions specifically designed for the automotive industry. It processes complex data, such as repair procedures, warranty policies, and EV specifications, from various sources to create trustworthy knowledge bases. This knowledge is then deployed across entire dealer networks, allowing dealers to find answers independently and reducing the need for support tickets. The platform provides precise answers linked directly to source documents, ensuring transparency. It also offers real-time data on usage rates and knowledge gaps, enabling OEMs to identify and address areas where their network needs more information. INTELLEGAM boasts a rapid 4-week go-live process, integrating with existing data sources without complex IT projects.

Aivy by Selectal is an advanced AI video recruiter designed to revolutionize talent sourcing and candidate screening. It operates 24/7, conducting AI interviews immediately upon application and moving qualified candidates through the hiring funnel. Aivy is highly customizable, instantly adapting to specific business requirements, speaking over 30 languages and dialects, and offering fully customizable appearance and tone. The platform aims to significantly reduce time-to-shortlist, increase offer rates for selected candidates, and lower cost per hire by automating routine tasks. It provides detailed candidate profiles with interview recordings and recommendations, integrates with professional ATS, and ensures data security with GDPR and CCPA compliance.

Creators Helpdesk is a comprehensive customer support solution designed specifically for Shopify stores. It offers a simple ticketing system that integrates directly with customer orders, providing agents with full context for efficient issue resolution. Key features include a live chat widget, email support continuity where customers can reply via email, and robust ticket management with statuses, priorities, and categories. The platform also supports team collaboration through ticket assignment and internal notes. A standout feature is its AI-powered response generation and conversation summarization, which utilizes the user's own OpenAI, Anthropic, or Google AI API keys, giving full control over costs and data. Automation rules, response templates, and detailed analytics further enhance efficiency, making it ideal for Shopify merchants looking to streamline their customer service operations.

Decagon is an AI concierge platform designed to build, optimize, and scale AI agents for customer experiences across various channels. It enables businesses to define agent workflows using natural language Agent Operating Procedures (AOPs), facilitating rapid iteration and performance optimization. The platform unifies voice, chat, and email interactions, ensuring consistent customer experiences. Decagon offers robust testing, observability, and experimentation tools for AI logic, along with an analytics suite for insights. It aims to deliver high-performance, human-like conversations and contextual resolutions, leading to increased resolution rates, deflection, and cost reduction for enterprises.

Haxiom is a free online Markdown editor designed for collaborative teams to organize and manage their technical documentation. It leverages AI to transform unstructured notes into a structured knowledge base, preventing stale data through semantic analysis and chunk-based duplication detection. The platform offers real-time multiplayer editing with cursor tracking, seamless synchronization with GitHub repositories, and semantic search capabilities that find content by intent rather than just keywords. Additionally, Haxiom provides an AI Assistant for writing, free publishing with SEO-friendly pages, and beautiful math rendering powered by Typst, ensuring no vendor lock-in with full export capabilities.

Utlik. Co is a platform designed for businesses to create AI-powered cyber employees quickly and efficiently. These cyber employees are capable of effectively serving customers, providing necessary information and assistance, and maintaining communication across various languages. The platform emphasizes ease of use, allowing users to create a cyber employee in just 5 minutes. It supports multiple LLM models, languages, and communication channels, offering a catalog of pre-designed cyber employees such as a Manager, Realtor, Autodealer, Psychologist, Lawyer, Assistant, and HR specialist. Utlik. Co aims to streamline customer service and communication for businesses through its customizable AI agents.

Verbex.ai is an integrated Voice AI platform designed to connect businesses and customers across various industries using natural, human-like voice AI. It offers solutions to improve call center efficiency and customer satisfaction by automating tasks like FAQ responses, initial inquiries, and outbound calls. The platform integrates with telephone lines, web, mobile apps, business systems, and IoT devices, enabling voice UI in diverse scenarios from customer touchpoints to internal operations. Verbex.ai features proprietary speech recognition and synthesis technology that understands nuances in languages like Japanese and Bengali, and can be flexibly combined with external LLMs for optimized accuracy and cost. It specializes in industry-specific terminology and business processes, and continuously improves through operational data.

Tripdairy offers an AI-powered omnichannel chatbot solution designed to enhance customer experience and automate conversations across various platforms like Web, Google Business Messaging, Facebook, WhatsApp, and Instagram. The platform helps businesses in industries such as hospitality and healthcare to reduce customer churn, convert incognito leads, and improve customer engagement 24/7. Key features include automated chatbots for cross-selling and upselling, live chat transfer to human agents, and an analytical dashboard for insights into customer interactions. Tripdairy aims to provide a secure and scalable solution for personalized customer support, lead generation, and revenue growth with zero maintenance fees and fully customizable options.

ZappyChat AI has officially joined the CloseBot family as of June 9th, 2025, transitioning its services to CloseBot's more comprehensive platform. CloseBot is an AI platform designed to build, manage, and resell conversational AI agents, specializing in AI appointment setting. It enables businesses to manage and respond to leads and customers across various channels like live chat, Facebook, and Instagram. The platform focuses on instant engagement, transforming leads into conversions, and providing 24/7 customer support. Users can create unlimited AI agents for sales, support, or engagement, with features like AI Appointment Setters, Speed To Lead, and Custom Agents. CloseBot also offers multi-account management for agencies, whitelabeling options, and detailed client reporting.

Document360 is an AI-powered documentation platform designed to centralize knowledge for both teams and customers, enhancing self-service capabilities. It allows users to create, manage, and publish various forms of documentation, including knowledge bases, guides, manuals, and Standard Operating Procedures (SOPs). Key features include an AI Premium Suite with tools like AI Search for instant answers, an AI Writing Agent for generating content from various inputs, and an AI Chatbot for automated customer support. The platform also offers advanced analytics, custom workflow builders, SSO, SCIM integrations, and extensive site customization options, making it a comprehensive solution for managing organizational knowledge efficiently.

NovaTalks is an omnichannel software designed to empower businesses with proactive customer support and sales. It consolidates all communication channels, including messengers, calls, online chat, and email, into a single, intuitive interface. The platform utilizes AI tools for features like automated responses, chatbots, real-time agent assistance, and automatic quality assessment, significantly reducing business costs and improving customer service efficiency. NovaTalks also offers mass messaging with personalization, detailed reporting, and powerful text and voice analytics through NovaTalks Insights to turn customer interactions into valuable business intelligence. It supports custom solutions, mobile app access, and integration with existing tools, making it adaptable for various business types.

HelpLook is a comprehensive AI knowledge base and help center solution designed to empower businesses to quickly build and optimize their online support resources. It provides a no-code platform for creating various content types, including product documentation, enterprise blogs, FAQs, and user guides. The tool features an intuitive AI editor, a customizable website portal, and website widgets for seamless integration into existing sites and applications. HelpLook AI allows for the rapid creation and training of AI chatbots and knowledge bases, which can be integrated via AI tokens to reduce customer service costs. Key features include a WYSIWYG editor supporting rich text and Markdown, team collaboration with permission management, data analytics for optimizing content, and third-party integrations. HelpLook emphasizes data security with ISO/IEC 27001 certification and TLS encryption.

Redstone AI offers advanced AI-powered voice bot solutions specifically designed to integrate seamlessly with ViciDialer operations. These intelligent fronter bots automate outbound calls, efficiently qualify leads, and facilitate warm transfers to live agents, significantly scaling call center capabilities without expanding the workforce. Key features include advanced speech recognition, natural TTS voices, native ViciDialer integration, custom script building with a visual builder, and real-time analytics. The platform supports multi-campaign management and is built on enterprise-grade AI infrastructure, ensuring 24/7 availability and 99.9% uptime. It's ideal for high-volume call centers and telemarketing operations across various industries like Medicare, insurance, solar, real estate, and debt collection.

Verse.ai is an AI-powered platform designed to transform customer interactions through intelligent two-way SMS conversations. It helps businesses engage and convert leads by automating lead qualification, appointment setting, and nurturing processes 24/7. The platform combines advanced AI with human quality control to ensure personalized and authentic communication, while also providing compliance enablement and guidance for federal, state, and carrier regulations. Verse.ai integrates seamlessly with existing tech stacks and offers real-time analytics, making it ideal for marketing, sales, and call center roles across various industries like home services, real estate, and financial services.

Vidchat AI provides an engaging platform for users to interact with a diverse range of AI companions. These companions are designed with unique personalities, from playful and athletic to witty and romantic, allowing for varied conversational experiences. The platform supports unlimited text conversations and high-quality video calls, with new characters added monthly to keep interactions fresh. Vidchat AI aims to offer a personalized and accessible AI companionship experience, available 24/7, catering to different preferences for connection and entertainment.