Customer Support & CX

Convin is an AI Agent Platform designed to automate and enhance customer conversations across various business functions, including sales, support, and collections. It features an AI Phone Call Agent for human-like voice interactions, a Real-Time Assist Agent to guide human agents and managers, and a Conversation Intelligence Agent for 100% automated QA and voice of customer analysis. The platform also offers automated agent coaching, an AI Learning Management System for faster onboarding, and a customized LLM for call centers. Convin aims to improve CX, boost operational efficiency, and increase revenue by providing comprehensive AI-powered solutions for call centers and B2C businesses.

B4BCompany specializes in digital transformation through AI-powered conversational and transactional chatbots. They offer both custom-designed chatbots tailored to specific business needs and pre-designed options for quicker implementation. The platform supports automation across multiple channels including web, WhatsApp Business API, Facebook Messenger, SMS, IVR, and Google Assistant. Beyond chatbots, B4BCompany also provides Robotic Process Automation (RPA) to automate internal operations, from simple queries to complex workflows. Their methodology involves understanding the business model, co-designing solutions using agile methods, and providing ongoing support to ensure value generation and operational efficiency.

Intelli is an AI-powered customer engagement platform designed to streamline customer engagement and support across various channels, including WhatsApp, Instagram, Messenger, email, and web chat. It enables businesses to automate customer support, run targeted campaigns, and engage with customers at scale. Key features include AI-powered chatbots, WhatsApp Business API integration, a unified team inbox for live chat, broadcast messaging, and comprehensive analytics. Intelli allows users to train AI assistants on their specific knowledge base, ensuring accurate and brand-specific responses. The platform is suitable for governments, NGOs, universities, and enterprises, offering solutions to reduce expenses, optimize resources, and improve service quality.

Gistly is an AI-powered conversation intelligence platform designed to enhance sales, support, and collections operations. It offers automated QA scoring and compliance monitoring, auditing 100% of customer calls to identify excellence and flag risks. The platform provides real-time call transcription in over 100 languages, including Hinglish code-switching, with speaker identification and automated summaries. Gistly also features real-time agent coaching and performance analytics, analyzing conversational patterns, sentiment, and engagement. It supports monitoring for Voice AI agents, allowing teams to simulate calls and track production performance. With a rapid 48-hour deployment, Gistly aims to improve CSAT, drive conversions, and ensure compliance across all customer interactions.

enrol.chat is an AI chatbot platform designed to convert website visitors into paying customers by acting as an online sales and support agent. Users can easily create a chatbot by uploading data from their website, PDFs, Docs, or CSV files, then test and launch it in three quick steps. The platform offers 24/7 customer service, lead generation capabilities, and omnichannel engagement across web chat, Facebook Messenger, and Telegram. It can handle thousands of conversations simultaneously, significantly reducing the need for additional human staff. enrol.chat also supports API integration with backend business systems for tasks like appointment booking or checking delivery statuses, aiming to increase sales and reduce operational costs.

TunedChat enables businesses to quickly deploy custom AI chatbots for customer support and internal assistance. Users can train their chatbots by simply providing a website URL or uploading documents like PDFs and Word files. The platform analyzes this content to create a chatbot capable of answering questions accurately in over 90 languages. TunedChat is designed for ease of use, requiring no technical skills for setup, and allows for quick integration into any website with a simple code snippet. It helps businesses reduce support tickets, improve customer satisfaction, and enhance team productivity by automating responses to common queries and providing instant information.

Motortech.ai is an AI communication platform specifically designed for the automotive industry, helping dealerships engage and nurture customers around the clock. Its core AI agent, AIME, handles both sales and aftersales inquiries instantly across multiple channels like WhatsApp, SMS, Email, and social media. Key features include AIME Web for next-gen AI live chat, AIME Aftersales for digital concierge services like booking MOTs, and Lead Nurture to instantly engage incoming leads. The platform aims to reduce team workload, delight customers with instant responses (average 4 seconds), and significantly improve conversion rates by capturing demand and engaging customers when they need it most. Motortech.ai also offers a unified lead inbox to manage all digital leads and provides full visibility into customer interactions for journey optimization.

Darban specializes in building custom AI solutions for manufacturers, D2C brands, retailers, and fast-growing businesses. The service focuses on practical AI implementations that integrate seamlessly into existing business operations, rather than offering generic tools. Key areas of expertise include AI Catalog Generation, SKU Automation, Computer Vision, LLM Implementation, and Operations AI. Darban's approach is direct and implementation-first, starting with a clear scope and delivering working systems quickly. They offer various engagement models, including a Discovery Sprint to identify high-leverage AI opportunities, monthly retainers for ongoing projects, and fixed-price projects for defined scopes. A notable case study highlights a 10x faster SKU generation process using an AI fabric-swapping pipeline powered by Google Gemini.

Text With Jesus is a revolutionary AI-powered chatbot app designed for devoted Christians to deepen their connection with the Bible's most iconic figures. Users can engage in enlightening conversations with Jesus Christ, the Apostles, and many other revered figures from both the Old and New Testaments. The app offers spiritual guidance tailored to individual faith traditions, daily scripture inspiration, and comprehensive worship tools including a prayer companion, devotional planner, and Bible study aids. It aims to stimulate reflection, deepen understanding of religious texts, and encourage meaningful conversations about faith, serving as a tool for exploration and education rather than a replacement for personal prayer.

Ribbo AI is an AI customer support chatbot platform designed to automate 40-70% of customer inquiries. It trains intelligent AI agents on your specific business data, including website content, documentation, and chat logs, to provide accurate and customized support. Key features include the ability to fine-tune AI responses, embed the chatbot as a floating bubble or full-size widget on your website, and customize its design and tone to match your brand. Ribbo AI also supports over 95 languages and allows for seamless handoff from the AI bot to a live operator, preserving full conversation context. It aims to reduce support workload and improve customer satisfaction for businesses globally.

Glassix is an AI-native autonomous contact center designed to overcome the limitations of human-led customer service. It leverages AI agents to resolve customer inquiries end-to-end across various channels, including messaging and voice, with consistency, intelligence, and scale. The platform offers features like AI-Human Co-Handling, Deep Contextual Intelligence, and AI-Driven Optimization. It aims to improve customer experience, boost efficiency, and reduce costs for enterprises by enabling AI agents to run customer-facing and internal workflows autonomously. Glassix is built for compliance, security, and enterprise control, ensuring secure operations and governed AI behavior.

Voice2Me.ai provides enterprise-grade AI voice agents to automate inbound and outbound customer interactions at scale. Designed for rapid deployment, it allows users to spin up AI agents in minutes, with zero code required and readiness for FedRAMP and HIPAA compliance. The platform supports over 40 languages, offers instant responses, and can handle more than 100 concurrent calls. Key features include integration with ServiceNow® and CRM systems, a private knowledge base for secure and real-time information, and a headless architecture to prevent vendor lock-in. It also supports multi-agent orchestration, omni-channel support, and contextual intelligence to deliver personalized interactions.

Labeah AI is a leading conversational AI platform based in Saudi Arabia, specializing in Arabic-native solutions for government and enterprise sectors. The platform enables organizations to deploy intelligent Arabic chatbots, callbots, and voice AI to enhance customer experience and streamline citizen services. Trusted by over 50 organizations, Labeah AI supports digital transformation initiatives aligned with Vision 2030. Its offerings include advanced speech analytics, allowing for deeper insights into customer interactions. The platform focuses on providing 24/7 service availability and personalized interactions, leveraging its expertise in Arabic language models and various dialects. Labeah AI aims to improve efficiency and satisfaction in customer service operations across the Middle East region.

ClearSource BPO is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in customer support, technical assistance, and back-office services. The company leverages cutting-edge technology, including artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation, to optimize customer interactions. ClearSource BPO focuses on delivering unparalleled customer experiences that foster loyalty and drive growth. With established sites in the USA, India, Costa Rica, South Africa, and the Philippines, they offer a global workforce and tailored solutions for diverse industries such as renewable energy, healthcare, lifestyle, gaming, streaming, multi-level marketing (MLM), consumer services, and home warranty. Their approach emphasizes quality, ensuring issues are resolved on first contact and building strong customer connections.

Sovva S.A. specializes in developing AI-driven chatbots and voicebots to automate and enhance customer communication for businesses. Their technology helps optimize team efficiency and improve customer interactions by providing 24/7 support without wait times. Sovva offers solutions for various processes including sales activation, customer experience management, and internal organizational improvements. They have a proprietary NLP platform specifically designed for Polish and other Slavic languages, which is recognized globally. With over 300 projects completed for 150 clients, Sovva provides both ready-made solutions for quick implementation and custom "turnkey" products tailored to specific needs.

GenerexAI is an AI-powered platform designed to revolutionize customer experience and business communications. It transforms conversations into a natural resource, enabling businesses to enhance customer interactions through AI-driven solutions. Key features include AI-Powered Customer Experience, Conversation Analytics, and 24/7 Automated Support. The platform also focuses on Business Communication Enhancement and Customer Engagement Optimization, all while ensuring Enterprise-Grade Security. GenerexAI aims to help businesses help, convert, and sell with an outcome-driven AI chatbot, making it an essential tool for modern customer interaction strategies.

Comfytechs provides AI-powered solutions specifically designed for the hospitality sector, aiming to simplify guest requests and streamline hotel operations. Their core offerings include Nefeli Automation, Nefeli Chatbot, and Call Transcribe. These tools enable hotels to manage in-room requests, handle calls, and oversee daily operations efficiently without requiring additional staff. By leveraging AI, Comfytechs helps hotels save time, boost revenue, and deliver exceptional guest experiences, allowing staff to focus on more critical tasks. The platform is trusted by hotels looking to enhance guest satisfaction and operational efficiency.

MagicBuddy brings the power of ChatGPT directly into Telegram, allowing users to get instant AI assistance without switching between applications. This AI-powered bot supports natural conversations, code assistance, and writing help. Users can interact with MagicBuddy using text, voice messages, or images, as it intelligently understands and responds to various input formats, including voice transcription and image analysis. It boasts support for over 100 languages, ensuring native responses regardless of the user's language. MagicBuddy emphasizes privacy, stating that chats are not stored on their servers, and setup is quick and easy, requiring no downloads, accounts, or credit card for free use.

Retain.ai, an AI-powered platform focused on driving repeatable success for customer and service teams, has been acquired by Dagster Labs. This acquisition aims to expand Dagster's orchestration capabilities and deliver improved outcomes for users. The Retain.ai team, including co-founder and CEO Eric Chernoff, has joined Dagster Labs to accelerate innovation in data orchestration. While Retain.ai's original offerings focused on AI-driven insights for customer service, its integration into Dagster Labs now contributes to a broader data platform that supports AI and machine learning workflows, data modernization, and data products. The combined entity focuses on providing robust data orchestration solutions for various industries.

Solidroad is an Automated Quality Management platform designed to optimize both human and AI agents, ensuring every customer interaction is better, faster, and more consistent. It enables CX teams to review 100% of interactions across various channels like phone, live chat, video, and email, providing a comprehensive overview at a glance. The platform generates custom training for agents using AI simulations that mimic real customer interactions. This integrated QA and training approach helps improve every conversation, whether handled by a human or AI, ultimately increasing customer satisfaction. Solidroad is built by CX experts, engineered for enterprises with SOC 2 and ISO 27001 certifications, and integrates seamlessly with existing CX tech stacks.

Unthread is an AI-native helpdesk and ticketing platform designed to automate and streamline support operations directly within Slack and Microsoft Teams. It allows teams to track threads as tickets, resolve issues instantly with powerful automations, and leverage agentic AI for deflection and automation. The platform offers features like Slack-native ticket intake, self-learning knowledge base creation from conversations, advanced AI analytics, and integrations with various tools. Unthread supports omni-channel intake, turning Slack DMs, messages, and emails into tickets, and provides complete service management including workflow automation, SLAs, on-call rotations, and incident management. It's built for modern enterprises, offering flexible API, enterprise security, and custom settings for managing multiple teams.

Tiledesk is an open-source, no-code platform designed to build AI chatbots and integrate live agents for customer support and internal operations. It functions as an AI operating system, enabling scalable and automated workflows for various use cases like customer service, lead qualification, and information retrieval. The platform features a visual Design Studio for crafting interactive conversations, a Knowledge Base for integrating data sources, and multichannel support across web, WhatsApp, voice, and email. Tiledesk also offers advanced capabilities like Agentic RAG, Hybrid Search, and Human-in-the-Loop functionality, allowing AI agents to learn and improve continuously from human interactions. It supports on-premises deployment for data privacy and integrates with local LLMs and vector stores.

Delto offers a conversational banking suite powered by Gen AI, designed exclusively for financial institutions. It provides specialized AI agents to handle customer service, marketing, sales, and internal employee productivity. The platform features a low-code Studio for building and evolving AI skills, Analytics for optimizing user experience, Pulse for measuring satisfaction, and Engage for proactive campaigns. Delto emphasizes rapid implementation, with agents ready in weeks and compliance resolved from day one. Its modular and scalable architecture ensures that changes in one skill do not affect others, and it supports any LLM without vendor lock-in, making it a flexible and efficient solution for modern banking needs.

Forethought Assist is an AI copilot designed to empower human agents in customer support roles. It integrates directly into existing helpdesks, offering real-time ticket analysis, step-by-step resolution guidance, and AI-generated replies and chat support. This tool aims to boost agent productivity and customer satisfaction by providing instant access to relevant information and automating response generation. It's an add-on feature within the broader Forethought AI platform, enhancing the capabilities of support teams by streamlining workflows and ensuring consistent, accurate customer interactions.