Customer Support & CX

Lynx Analytics specializes in providing Generative AI solutions tailored for the pharmaceutical and life sciences sectors. The platform accelerates AI adoption by seamlessly integrating advanced technologies like Machine Learning, Graph AI, and Large Language Models (LLMs) into existing systems. A key differentiator is their innovative Graph RAG approach, which combines Graph AI with LLMs to enhance contextual understanding and deliver highly relevant, accurate responses. Lynx Analytics also employs patented methodologies for robust simulation and optimization, aiding impactful decision-making. Their solutions empower MSL, Marketing, and Sales teams with capabilities such as KOL management, Gen AI segmentation, marketing mix optimization, rep activity guidance, prescription barrier identification, 360-degree customer views, and what-if scenarios for campaign ROI predictions.

Tripdairy offers an AI-powered omnichannel chatbot solution designed to enhance customer experience and automate conversations across various platforms like Web, Google Business Messaging, Facebook, WhatsApp, and Instagram. The platform helps businesses in industries such as hospitality and healthcare to reduce customer churn, convert incognito leads, and improve customer engagement 24/7. Key features include automated chatbots for cross-selling and upselling, live chat transfer to human agents, and an analytical dashboard for insights into customer interactions. Tripdairy aims to provide a secure and scalable solution for personalized customer support, lead generation, and revenue growth with zero maintenance fees and fully customizable options.

WiselyWise Pte. Ltd. offers comprehensive Artificial Intelligence solutions designed to empower businesses and individuals through growth and skilling. Their Maya AI Suite includes specialized tools such as Maya Sales AI for optimizing sales strategies, Maya Customer Service AI for enhancing customer support, Maya Coach AI for personalized coaching, and Maya AI CoPilot for Education to assist educators. Beyond these tools, WiselyWise provides AI education and skilling programs tailored for corporates, higher education institutions, K-12 schools, and social good initiatives, aiming to equip workforces and students with essential AI knowledge and skills for the digital age. They also act as a Zoho Authorized Partner, providing implementation and support for Zoho's business suite.

Retain.ai, an AI-powered platform focused on driving repeatable success for customer and service teams, has been acquired by Dagster Labs. This acquisition aims to expand Dagster's orchestration capabilities and deliver improved outcomes for users. The Retain.ai team, including co-founder and CEO Eric Chernoff, has joined Dagster Labs to accelerate innovation in data orchestration. While Retain.ai's original offerings focused on AI-driven insights for customer service, its integration into Dagster Labs now contributes to a broader data platform that supports AI and machine learning workflows, data modernization, and data products. The combined entity focuses on providing robust data orchestration solutions for various industries.

Cresta is an enterprise-grade generative AI platform designed specifically for contact centers, leveraging a unified approach for both human and AI agents. It aims to cut costs, boost revenue, and enhance customer loyalty by transforming customer interactions. The platform offers AI Agent for automated customer service, Agent Assist for real-time guidance, knowledge, and workflow automation, and Conversation Intelligence to uncover insights from every interaction. Cresta's solutions are built on your data, ensuring relevance and precision, and are trusted by Fortune 500 companies for security and data privacy. It supports various industries including airlines, automotive, finance, healthcare, and retail, providing tailored solutions for sales, customer care, retention, and collections.

Bruviti AI is an AI operating system specifically designed for aftermarket service, leveraging agentic workflow automation to transform operations. The platform, known as AIP (Aftermarket Intelligence Platform), unifies fragmented data across service, asset, parts, and policy systems. It enables AI agents to automate routine tasks such as case triage, parts identification, and warranty validation, while providing contextual guidance to technicians. Bruviti AI aims to significantly improve first-time fix rates, reduce operational costs, and increase customer satisfaction by optimizing workflows end-to-end. It runs in your secure environment, ensuring data sovereignty and auditability, and integrates seamlessly with existing tools.

Orki is an AI-powered platform designed to enhance sales, support, and business growth for companies operating in the MENA region. It deploys specialized AI agents across popular communication channels like WhatsApp, Instagram, and web chat. A key differentiator is its culturally-aware AI, capable of engaging customers in fluent Khaleeji dialects, Arabic, English, and Urdu, ensuring natural and effective conversations. Orki's agents can handle various tasks, from launching targeted marketing campaigns and qualifying leads to providing 24/7 customer service and escalating complex inquiries to human teams. The platform offers seamless integration with existing applications via its robust API and connects with over 7,000 business tools, creating a centralized command center for automated tasks. Setup is quick and requires no coding, allowing businesses to design AI personas, load knowledge bases, and connect channels in minutes.

Berry is an AI-powered Customer Success Manager (CSM) designed to help Enterprise SaaS companies scale their post-sales operations and increase Net Revenue Retention (NRR). The AI CSM automates critical functions such as onboarding, training, support, renewals, and upsells, providing a white-glove experience at scale. It boasts infinite knowledge, retaining and instantly updating product knowledge bases, and human-like thinking to guide customers through problem discovery. Berry also excels in instant strategy adoption, implementing new CS strategies rapidly, and offers technical expertise for complex inquiries. Available 24/7, it acts as a co-pilot for human CSMs, assisting with customer questions, success plans, and workflow streamlining. The platform includes an Onboarding Widget, Support Chatbot, Workflow automation, and an LMS for comprehensive customer journey transformation.

ConvergedHub is an AI-driven Customer Experience (CX) platform designed to enhance brand interactions through seamless converged voice and visual AI experiences. It offers solutions to innovate customer service, automate contact center operations, and convert & scale revenue. Key features include multi-agentic conversational AI, over 3,000 AI voices supporting 32 languages for hyper-realistic interactions, and pre-built templates for rapid deployment. The platform integrates with existing tools and offers no/low-code design for building powerful AI experiences quickly. ConvergedHub aims to deliver engaging, automated customer experiences that provide a solid ROI, with a focus on customer-centric convenience and operational efficiency.

Raxia AI transforms the patient accounts receivable process into an efficient, connected, and intelligent consumer payment experience for healthcare providers and RCM companies. It integrates seamlessly with existing healthIT systems, merging all varied patient billing, payments, and outreach tasks into a single, streamlined, and automated workflow. Raxia AI leverages extensive patient engagement and behavioral data to craft personalized digital outreach campaigns that boost engagement and enhance payment rates. The platform includes AI agents (Raxia AI + Rae) that work across any PM system to streamline patient payment workflows and manage patient inquiries by phone or chat, freeing staff to focus on more impactful work.

Worktual AI provides advanced unified intelligence solutions tailored to businesses for enhancing customer experience, improving service delivery, and optimizing operations. The platform offers AI-powered chatbots like Lola for 24/7 support, an AI-Native CRM to unify sales, marketing, and finance, and an AI Contact Centre for managing all communication channels. It also includes tools for customer value management, campaign management, and a ticketing system. Worktual AI focuses on creating bespoke systems that learn and adapt, providing a lasting competitive advantage through personalized and scalable solutions.

Commotion is an AI Operating System designed to build an AI workforce, manage customer operations, and continuously learn from every interaction. It provides a unified platform for context, orchestration, and governed execution, empowering AI workers to take action rather than merely offering advice. The platform features practical capabilities for operational AI, including real-time speech and reasoning for faster customer interactions, unified visibility across systems, and strong governance for AI decisions. Commotion offers AI Workers as digital team members, a multi-agentic framework, and a Voice AI solution that delivers natural, human-level conversations with ultra-low latency and emotional understanding, eliminating traditional ASR to LLM to TTS pipelines.

Kustomer is an AI-driven customer service platform and CRM designed to enhance customer engagement and streamline support processes. It unifies customer conversations, automates workflows, and powers omnichannel customer experiences within a single platform. The tool offers AI for customers, representatives, and leaders, providing personalized support, contextual guidance, and actionable insights. Kustomer AI layers intelligence onto existing CX stacks, enabling smarter automation without disruption. Its platform provides a unified view of every customer, seamless orchestration at scale, and built-in AI Agents to help design, optimize, and scale experiences. Key features include a unified data foundation, proactive rep signals, intelligent orchestration, and deep workflow integration, all with transparent, explainable AI decisions.

Orango AI offers an in-product AI agent designed to enhance user activation and reduce churn by providing real-time guidance within your product. This AI assistant takes control of the cursor and interacts with the UI to complete tasks on the user's behalf, showing and informing them at each step. It can suggest next steps based on user context and expertise, and even pops up when it detects a user is stuck. Orango AI is 100% controllable, trained on your specific product features and workflows, and provides insights into product usage. It integrates with a single line of code and aims to reduce support load by proactively assisting users.

Herodesk is a customer support and helpdesk system designed for e-commerce businesses, integrating all support channels into a single overview. It connects with webshop platforms like Shopify, allowing access to customer data directly within the helpdesk. The tool leverages AI agents for suggested replies to emails and an AI chatbot for automated customer interactions. Additionally, Herodesk offers workflows and automations to streamline repetitive tasks, tagging, and routing. It aims to simplify customer service operations, reduce response times, and improve overall efficiency for teams of all sizes, with a free plan available for solo entrepreneurs.

Trusst AI is a comprehensive platform designed to analyze and automate customer experience (CX) processes. It provides a single platform to see everything, ask anything, and act instantly, all while operating securely within your cloud environment. Trusst analyzes 100% of customer conversations across voice, chat, SMS, and social channels, whether handled by human agents or AI. It automates workflows across your existing tech stack, ensuring every customer interaction is understood and valued. The platform empowers business users to control customer conversations, turning data into smarter AI agents that connect to CRM, ERP, billing, and payment systems to trigger workflows and process requests. Trusst aims to deliver significant impact, including productivity uplift via AI agents, detection of risk events like churn and fraud, and reduction in average handling time (AHT) and repeat calls.

CaseYak is an AI-powered platform designed for legal professionals, specifically personal injury lawyers, to predict the value of motor vehicle accident claims. It leverages neural network models trained on over 10 years of historical jury verdict data to generate projected claim values. Beyond predictions, CaseYak offers AI Lead Magnets that use large language models to create empathetic agents for websites or SMS, helping law firms generate and qualify leads 24/7. These agents can be customized to match a firm's branding and integrate with CRMs for instant lead population. CaseYak also provides a Developer API for integrating its case value estimation capabilities into other applications.

Velaris is an AI Customer Success platform designed to give post-sales teams complete visibility of every customer and process. It leverages AI to predict churn and expansion, offering AI-enriched health scores, conversation intelligence, and sentiment analysis. The platform allows users to orchestrate personalized customer journeys through AI-enriched automation, including cross-tool and LLM automation, visual workflow builders, and email campaigns. Velaris integrates with over 70 tools, providing both plug-and-play and custom integration options. It also features Velaris Copilot, an AI teammate that can answer questions, draft success plans, and analyze customer portfolios, making it a comprehensive solution for managing customer relationships and driving growth.

OCX Cognition offers a Customer AI platform designed to predict customer futures and enhance customer experience. It leverages proprietary software with AI at its core, providing configurable, next-generation services like Generative Customer Experience Analytics, Generative AI, and Automated Machine Learning. The platform continuously generates customer analytics such as NPS® and CSAT for all customers, regardless of survey responses. It also delivers data-driven scorecards, operational driver analytics, and Generative AI Data Stories to transform complex analytics into user-friendly narratives. Additionally, OCX Cognition provides Propensity to Renew and predictive Net Recurring Revenue analytics to uncover business risks and opportunities.

Maison is an AI-powered guest messaging and support platform designed specifically for hotels. It functions as a virtual concierge, trained on a property’s unique knowledge and brand voice to engage in natural conversations with guests 24/7. Beyond a simple chatbot, Maison answers questions, captures bookings, and handles requests across various channels including chat, SMS, email, and voice. Hotels utilizing Maison can reduce support costs, increase direct conversions, and deliver a seamless digital concierge experience. The platform is easy to implement with a simple code snippet and offers customization to match a hotel's brand, freeing staff to focus on in-person hospitality.

Omind is an AI-powered unified CX platform designed for contact centers, offering a comprehensive suite of solutions to enhance customer experience and operational efficiency. It provides AI-driven quality management (AI QMS) to audit 100% of customer interactions, identifying compliance risks and coaching opportunities. The platform also features a real-time accent harmonizer to improve call clarity, conversational AI with voicebots and chatbots for automated support, and workforce intelligence (Arya) for data-driven analytics and staffing optimization. Omind integrates seamlessly with existing CRM and telephony systems, aiming to reduce AHT, improve CSAT, and scale operations without increasing headcount.

ElevinAI offers cutting-edge artificial intelligence solutions designed to elevate businesses. The platform focuses on streamlining operations, enhancing customer experiences, and driving overall growth through powerful AI tools. It aims to assist businesses in optimizing their team's potential by leveraging advanced AI technology. ElevinAI provides a comprehensive suite of AI solutions tailored for business needs, covering aspects like machine learning and automation. The tool is positioned to help companies achieve greater efficiency and effectiveness in their daily operations and strategic initiatives.

AskElephant is an AI workflow automation platform designed for B2B revenue teams, including sales and customer success. It acts as a proactive orchestration layer and Revenue Operating System, automating critical tasks such as CRM updates, AI coaching, sales-to-CS handoffs, and churn alerts. The platform captures conversations, builds intelligent workflows, and provides features like AI coaching scorecards and proactive churn alerts. AskElephant aims to eliminate busywork, streamline operations, and ultimately grow customer revenue by enabling AI agents to take action rather than just generating insights. It offers various plans, including options for unlimited automation and AI consulting, catering to teams of different sizes and needs.

EmpowerHealth offers an AI-powered digital health assistant designed for health plans, health systems, PBMs, and other healthcare organizations. It leverages conversational AI to enhance engagement, improve health outcomes, and reduce operational costs. The platform facilitates personalized member journeys through omnichannel engagement (voice, text, secure chat) with a human-like virtual assistant that understands complex health terminology. EmpowerHealth ensures compliance with HITRUST, TCPA, and HIPAA standards, operating in a supervised learning environment that does not search the internet for answers. It uncovers care gaps and provides actionable insights, freeing up care teams for high-value tasks. The solution supports various use cases including chronic condition management, medication adherence, preventive screening reminders, and behavioral health assessments.