Customer Support & CX

Neuron7.ai is an AI agent platform purpose-built for complex service operations, including field service, technical support, and customer care. It goes beyond reactive support by predicting and preventing failures before they reach customers. The platform offers AI-guided troubleshooting, first-time fix optimization, knowledge preservation, predictive recommendations, and service insights. Neuron7.ai aims to improve resolution accuracy, reduce costs, and enhance customer satisfaction by transforming unstructured service data into actionable insights and providing turn-by-turn guidance for technicians. It integrates seamlessly into existing workflows, working with tools like Salesforce, ServiceNow, Microsoft, and SAP.

vEngageai offers Olivia AI, an AI voice assistant purpose-built for radiology front offices to automate patient communication. It handles scheduling across various modalities like Ultrasound, X-ray, MRI, CT Scan, OPG, and BMD, ensuring accurate protocols and safety checks. The platform streamlines e-referrals, manages bookings, and optimizes schedules, reducing no-shows and improving resource utilization. Olivia AI supports multi-center deployments, parallel call handling, and integrates seamlessly with RIS for slot reservations. It also simplifies bulk billing and allows for direct referral form uploads, enhancing patient engagement and operational efficiency for healthcare providers.

OneClick Technologies provides AI-powered solutions designed to boost customer service efficiency and enhance customer experiences. Their suite of products, including OnePulse, Replic8, and OneInsight, offers advanced conversational and knowledge resolution tools. These tools help businesses reduce Average Handle Time (AHT), cut agent training and query escalation costs, optimize operations, and improve first-call resolution rates. OneClick Technologies focuses on delivering personalized and simplified customer interactions through AI-driven solutions, enabling seamless information transfer, automating query resolution, and increasing overall business productivity. Their offerings are tailored to transform customer engagement and operational efficiency for enterprises globally.

Klynk Orchestra is a modular Customer Success platform designed to streamline and automate critical customer success operations. It leverages conversational AI insights to help businesses scale their CS teams efficiently without needing to hire additional headcount. The platform offers four core modules: Onboarding Orchestrator for automated customer onboarding with smart nudges, Renewal Risk Escalator to detect churn 90 days early through health scoring, CADR for real-time consumption and adoption tracking, and QBR Generator for creating executive-ready quarterly business review decks in hours. Klynk Orchestra aims to free up CSMs from manual tasks, allowing them to focus on strategic customer relationships and drive revenue transformation.

Onepilot offers a comprehensive customer experience outsourcing solution, combining the efficiency of AI with the empathy of human agents. This service covers customer care, sales, and KYC across various languages and channels, available 24/7. The platform leverages unique technology for agent sourcing, training, ticket solving, and quality assurance, aiming to reduce operational costs by up to 50%. Key features include AI-powered scheduling, knowledge base, ticket routing, and quality checks, all designed to enhance customer satisfaction and operational flexibility. Onepilot integrates with over 20 ticketing and back-office tools, providing custom dashboards and analytics for valuable insights into customer interactions.

Get100X is an innovative AI workforce platform designed to operate businesses at scale. It offers a comprehensive solution for companies looking to achieve full-team output without the need for additional headcount. The platform leverages advanced AI agents to automate various business functions, enabling efficient and scalable operations. Built by 100X Labs, it aims to revolutionize how businesses manage their workforce by providing an autonomous AI solution. This platform is ideal for businesses seeking to optimize their operations, reduce overhead, and achieve significant growth through AI-driven automation.

Gigalogy is an AI solutions provider dedicated to helping businesses leverage artificial intelligence to become data-driven. The platform offers products and services designed to be both useful and enjoyable, aiming to improve business decision-making processes and enhance customer experiences. Gigalogy emphasizes efficient and high-impact outcomes, providing tools and strategies that enable organizations to effectively integrate AI into their operations. By focusing on practical applications, Gigalogy helps businesses navigate the complexities of AI adoption and achieve tangible results.

Customerscore.io is an AI-powered retention automation platform designed for low-touch PLG SaaS companies. It helps businesses identify churn signals and growth opportunities within their customer base by analyzing scattered customer data from various sources like Stripe, HubSpot, and Salesforce. The platform provides an AI retention agent that watches customer behavior, allowing users to ask questions about their customer base and receive instant insights. It automates retention and upsell playbooks, executing personalized email sequences and alerting teams in Slack. Customerscore.io scores every customer, explains risks, and identifies expansion-ready accounts, aiming to reduce churn and increase NRR without manual effort or extensive setup.

Ascent Business Partners specializes in AI-driven transformation for customer experience and contact centers. They empower businesses to leverage AI to overcome operational challenges, reduce costs, boost sales, and enhance customer and employee engagement. Their approach focuses on accelerating AI implementations with clarity and confidence, offering tailored solutions from a curated portfolio of leading AI-powered technologies. They provide a risk-free engagement model, including rapid pilots and tech-agnostic recommendations, ensuring that clients only invest in solutions that deliver tangible results and aiming for ROI within a shortened timeline. Ascent Business Partners serves enterprise clients, private equity firms, and BPOs, guiding them through every step of their AI journey.

Ayuda Solutions provides full-stack operations, leveraging AI and human expertise to deliver BPO, customer experience, collections, and back-office services across 11 industries globally. Their offerings include next-gen CX powered by agentic AI, finance and accounting services adhering to global standards, and comprehensive NBFC & BFSI operations with AI precision and human governance. Ayuda emphasizes compliance-first execution, outcome-driven innovation, and single-point ownership, ensuring seamless data flow and communication. They boast significant improvements in recovery-on-receivables, promise-to-pay conversion, and operational cost reduction, making them a robust partner for businesses seeking operational efficiency and measurable ROI.

Afiniti is an AI-native company specializing in outcome orchestration for contact centers, aiming to bring simplicity, transparency, and measurable results to complex operations. For 20 years, Afiniti has helped enterprises improve internal efficiency, operational effectiveness, and business outcomes by learning from millions of real-world interactions. Its patented optimization technology makes smarter decisions across routing, agent pairings, and AI agents, driving over $2.5 billion in verified incremental value. Key offerings include Afiniti Pairing for real-time customer-agent matching, Afiniti Agents for automating customer interactions with human-like empathy, Afiniti Orchestrator for dynamic routing rule management, and Afiniti Intelligence for unified data analysis and decision-making.

Ambral offers an AI-powered solution designed to supercharge account management, helping businesses drive expansions, prevent churn, and ensure comprehensive account coverage. The platform leverages Ambral Intelligence to transform under-managed accounts into growth opportunities by scaling customer coverage with personalized, timely actions. It integrates seamlessly with existing tech stacks, continuously ingesting data from various customer touchpoints. Ambral's core functionalities include data synthesis, insight detection, and action generation, enabling businesses to turn scattered customer signals into unlocked revenue. This tool is ideal for organizations looking to optimize their account management processes and achieve revenue goals more efficiently.

Unisson offers AI agents designed to empower customer-facing teams, including Customer Success, Implementation, FDE, Sales Engineering, and GTM teams. The platform features two core agents: Runner, which executes customer tasks directly within your product, and Explorer, which maintains an up-to-date knowledge base to support Runner. This system aims to provide faster time to value for customers by eliminating delays and enables day-one effectiveness for team members without extensive product training. Unisson helps scale revenue by absorbing repetitive and complex product work, allowing teams to support more customers and focus on growth. It is built for enterprise, SOC2 compliant, and offers features like auditable actions, real-time answers, and an API to supercharge your own agents.

iSON Xperiences offers Smarter Empathic AI solutions designed to transform customer experience management. As Africa's first of its kind, it combines human expertise with cutting-edge AI to optimize customer journeys, boost NPS, CSAT, revenue, and digital maturity. The platform provides Conversational AI and Omnichannel solutions to automate tasks, improve decision-making, and create seamless customer experiences. iSON Xperiences is ISO & PCI-DSS Certified and has been recognized as a Major Contender & Star Performer by Everest Group, demonstrating its capability to reduce Total Cost of Ownership (TCO) by over 40% and increase efficiency by 20% for clients. It has a dominant presence in Africa, India, Europe, and the Middle East, with expansion into North America.

Salesforce is the leading AI CRM platform, designed to help companies become Agentic Enterprises by unifying AI, data, and Customer 360 applications. It empowers humans and AI agents to drive success together across various departments including sales, service, marketing, commerce, and IT. The platform offers solutions like Sales Cloud for boosting pipeline, Service Cloud for cutting service costs, and Marketing Cloud for personalizing customer engagement. Salesforce leverages agentic AI to automate complex workflows, predict business outcomes, and personalize customer interactions, making it a comprehensive solution for managing customer relationships and fostering growth.

Penny AI is an AI-powered platform designed to revolutionize social selling for direct sales professionals and corporations. It offers AI-driven daily action tasks, tailored script generation, and comprehensive contact management to streamline sales processes. The platform helps users accelerate revenue growth by providing tools for prospecting, customer follow-up, and repeat business. Key features include automated script creation, real-time adaptation for sales scenarios, and data integration to craft personalized messages. Penny AI also enhances learning with AI-enhanced modules, offering customized micro-learning experiences tailored to company needs. It supports new business growth, increases repeat customers, improves customer service, and boosts seller confidence through its intuitive interface and actionable insights.

Maverick is an AI-powered platform designed for e-commerce brands to enhance their email marketing strategies. It offers an Inbox Placement Optimizer to ensure emails land in the primary inbox, rather than promotions or spam, significantly increasing open rates. The Content Optimizer leverages AI to automatically generate and A/B test subject lines and preview text, tailored to your brand voice. Furthermore, Maverick provides AI Personalized Videos, enabling brands to create custom video experiences for each customer, featuring team members and branded landing pages, to boost engagement and delight. The platform integrates seamlessly with Klaviyo and Shopify, offering a 2-week free trial for its Inbox Placement Optimizer.

SupportGenie offers completely integrated AR Remote Support Solutions powered by AI to help companies automate hardware and field service support. Key features include AR Genie Remote Assistance for live Augmented Reality video tools, AR Manuals to enhance customer experience and improve first-time fix rates, and AR Self-Service for AI-driven customer support. The platform also provides visual assistance, live video troubleshooting, and object detection for automating tasks like spotting manufacturing faults. SupportGenie aims to increase efficiency, reduce average handle times for support tickets, and overcome geographic boundaries by enabling remote troubleshooting with AR annotations and interactive voice/text chat.

HalloSophia is a leading platform designed to empower digital services with scalable eService and eConsulting, significantly enhanced by AI-driven support automation. It enables businesses, particularly tech companies and consulting agencies, to offer world-class, productized expert video consultations to their clients. The platform focuses on elevating service offerings through innovative technology, providing a robust solution for managing and automating customer interactions and expert advice. HalloSophia helps streamline operations, improve customer satisfaction, and drive efficiency in service delivery by leveraging artificial intelligence to support and automate various aspects of customer engagement and consultation.

Dhibot offers an all-in-one AI chatbot solution designed to significantly improve customer support and website engagement. By providing advanced AI chat features, Dhibot helps businesses streamline their customer interactions and enhance the overall user experience on their websites. The platform focuses on delivering interactive support, making it easier for visitors to find information and get assistance. Dhibot is built to be a comprehensive tool for businesses looking to leverage AI for better customer service and more dynamic website engagement.

TheyDo Journey AI is an AI Journey Management Platform designed to power experience intelligence across the enterprise. It brings together conversational AI, insight mining, and analysis into one system, built on a contextual AI model that understands customer journeys. The platform transforms raw signals into shared journey intelligence, enabling teams to make better decisions with confidence. Key features include the Mining Agent, which uncovers insights from feedback and enriches existing ones in real-time, and the Analyst Agent, which helps strengthen journeys and identify improvement opportunities by reasoning across qualitative and quantitative data. TheyDo AI is ISO 27001 and GDPR compliant, with SOC-2 Type 1 certification, ensuring data security and privacy.

Ventrica delivers emotive customer experience (CX) through a combination of cost-effective Business Process Outsourcing (BPO), CX transformation, digital and professional services, and CX health checks. The platform harmonizes teams, processes, and technology to achieve lasting excellence, offering solutions like intelligent automation, customer data platforms, and workforce engagement management. Ventrica focuses on blending AI-driven insights with human empathy to personalize interactions, enhance brand loyalty, and transform customer experiences into emotionally engaging moments. They offer services from platform licenses and digital optimization to full-scale transformation, with a strong emphasis on operational and sustainable excellence across various industries.

Conversica provides AI Agents designed to initiate and manage customer conversations across various channels like email, SMS, and chat. These agents are trained on specific policies, tone, and workflows to ensure brand-safe and accurate communication. The platform helps businesses generate demand by engaging leads from events, ads, and content, and by managing ABM programs and inbound inquiries. It also enhances customer service by instantly answering common questions, updating customer details, and managing billing issues. Conversica's AI Agents are deeply integrated into existing tech stacks, allowing them to take actions like sending assets, scheduling meetings, and triggering workflows, all while scaling to handle 1.5 billion conversations for over 2,000 teams.

Zensors is an advanced AI platform designed to automate physical world processes and enhance operational efficiency for large physical businesses. It leverages visual AI agents to understand spaces and activities, processing data from sensors, cameras, and other devices, combined with text and metadata. The platform offers solutions for various industries including aviation, retail, and commercial facilities, providing real-time operational support and accurate forecasting. Zensors aims to replace multiple point solutions with a single, multi-purpose foundation AI, trained on billions of images, videos, and text data for high accuracy out-of-the-box. It focuses on delivering actionable insights while maintaining the anonymity of individuals, making it a powerful tool for strategic planning, financial performance, and safety.