Customer Support & CX

Oration AI offers an AI-native contact center solution, enabling businesses to deploy sophisticated AI voice agents for every customer conversation. The platform allows users to build, deploy, and scale conversational AI that handles customer interactions naturally across various channels. These agents are designed to resolve issues, recommend plans, and send service updates, providing a seamless brand experience while significantly reducing operational costs. Oration AI emphasizes natural conversation capabilities, ensuring that AI interactions feel human-like. The platform is suitable for enterprises looking to automate and enhance their customer service operations with advanced voice AI technology.

Astra by Wati provides AI agents for customer interactions, allowing users to build and deploy no-code AI chat and voice agents. These agents can instantly switch between multiple languages, automate business actions, and integrate across various channels like web, WhatsApp, phone, SMS, and RCS. Key features include natural language agent building, content-based customization, and voice cloning. Astra aims to deliver near-human conversations with real-time latency and high accuracy, trained on specific business data. It also offers robust analytics to track performance, lead conversions, and engagement, making it suitable for automating lead qualification, user engagement, and customer support.

Enso Connect is a leading AI-powered guest experience platform designed for vacation rentals and boutique hotels. It provides a comprehensive suite of tools to enhance guest communication, automate operations, and increase revenue. Key features include a mobile guest app (Boarding Pass), AI chat for instant responses, and custom automated upsells to maximize guest spending. The platform also offers integrated smart locks, multi-channel messaging, and a unified inbox to centralize all guest interactions. With AI-enhanced digital guidebooks, guest verification, and sentiment analysis, Enso Connect helps hospitality professionals deliver a seamless and personalized guest journey while optimizing operational efficiency and driving 5-star reviews.

Followfy, operating under the Agentsales brand, is an AI-powered platform designed to automate sales execution and customer service. It helps businesses overcome human delays in lead response and follow-up by deploying autonomous AI agents. The system includes a Leads Agent for inbound response, qualification, and routing; a Sales Agent for ongoing customer conversations, renewals, and upsells; and a Service Agent for post-sale support and customer requests. Followfy aims to ensure continuous execution across the sales funnel, allowing human teams to focus on relationship building and closing deals. It integrates with existing CRMs and communication channels, providing a self-executing ecosystem for sales growth.

Chasi is an AI-powered revenue engine designed for the industrial commerce sector, focusing on equipment sales, rental, and service. It leverages AI agents that operate 24/7 to help equipment dealers respond to inquiries faster, increase sales, and optimize asset utilization. The platform aims to automate busy work, freeing up sales representatives from tasks like chasing emails, voicemails, spreadsheets, and data entry. Chasi provides a 24/7 AI assistant built for equipment and parts, offering instant engagement across various channels and routing urgent requests to the correct branch. It also handles intake, quotes, and CRM data entry, nurtures relationships at scale by reviving dead leads and checking on active clients, and proactively manages aftermarket services and renewals. Chasi integrates with existing tools like cell numbers, web chat, email, CRM, DMS, and ERP systems.

Sairen is an AI-powered platform designed to revolutionize customer experience by centralizing and automating client communications. It leverages conversational AI agents to manage interactions across various channels, including phone, chat, messaging, email, and social media, 24/7. The platform aims to reduce operational costs, boost revenue, and enhance customer loyalty by handling repetitive tasks and intelligently escalating complex issues to human teams. Sairen offers a unified interface to monitor all customer interactions, providing detailed analytics on performance metrics like resolution rates, response times, and customer satisfaction. It integrates with existing tools like 3CX, Salesforce, SAP, and Hubspot, allowing businesses to create and configure AI agents with specific personalities and knowledge bases.

Virtual Scale empowers businesses with AI-driven virtual teams, enhancing customer engagement across various channels including calls, chat, WhatsApp, and SMS, all from a single platform. The tool allows businesses to scale effortlessly with customizable AI agents tailored to specific industry needs. It focuses on business automation, providing 24/7 support and multilingual AI capabilities. Virtual Scale aims to streamline operations, enhance productivity, and support digital transformation through automated responses and customer service automation, ultimately improving business efficiency and customer engagement.

Hello Patient offers Mia, an AI assistant designed for healthcare communication, capable of handling conversations across voice, text, and chat. Mia automates critical tasks such as 24/7 appointment scheduling, insurance verification, patient intake, and automated bill pay. The platform helps healthcare practices run leaner by achieving 100% answer rates, grow faster by increasing appointment bookings, and improve care by reducing patient wait times. It seamlessly integrates with existing EHR and CRM systems, allowing teams to focus on patient care rather than administrative tasks. Hello Patient also assists with no-show reconnection, lead conversion, and patient recall campaigns, all while maintaining high privacy and security standards.

Staircase AI, by Gainsight, is a powerful customer intelligence platform designed to help businesses improve adoption, identify risks, and increase retention. It analyzes all customer communications, including emails, support tickets, chats, and meetings, to provide real-time sentiment analysis and actionable insights. The platform helps identify at-risk customers early by catching post-sales signals and warning signs, leading to a 95% accuracy in renewal forecasts. Staircase AI automates customer intelligence by logging all interactions, eliminating manual data entry, and integrates with existing tools like Slack, Teams, and CRMs for real-time alerts and dashboards. It aims to double productivity by focusing efforts on the right customers and strengthens customer relationships by providing a clear view of account health.

GripeLab is an AI-powered platform designed to help businesses convert customer frustrations into valuable insights and opportunities. It leverages artificial intelligence to analyze customer complaints and feedback, identifying underlying issues and trends that can inform product development and service enhancements. By understanding customer pain points, businesses can proactively address problems, improve customer satisfaction, and drive growth. GripeLab aims to provide actionable intelligence from customer feedback, enabling companies to make data-driven decisions to optimize their offerings and enhance the overall customer experience.

Raventic is an advanced AI-powered solution designed to enhance product discovery in e-commerce. It leverages semantic and visual AI to deliver highly relevant search results and personalized product recommendations, including similar items, curated products, and complementary add-ons. The platform aims to boost conversions, increase average order value, and improve customer retention by understanding shopper intent beyond keywords. Raventic offers both no-code and API integration options, adapting to various e-commerce platforms and tech stacks. It features fully automated and zero-maintenance AI that continuously adapts to catalog changes and customer behavior, ensuring privacy-compliant operations without relying on cookies. Raventic Analytics also provides insights into search and recommendation performance.

Pollup AI specializes in delivering custom artificial intelligence solutions designed to boost business growth. The platform aims to build the foundation for a hybrid workforce, enabling employees to work smarter through AI integration. Pollup AI focuses on practical applications, such as generating internal content and intelligently routing customer requests, to enhance operational efficiency and customer lifetime value. By offering tailored AI solutions, Pollup AI helps SaaS companies and other businesses optimize their processes and leverage AI for tangible business outcomes.

Xtendo Global provides comprehensive BPO and Contact Center solutions, leveraging AI to enhance human quality in customer interactions. With over 23 years of experience, Xtendo offers flexible, agile, and cost-efficient services tailored for various business needs, including CX, Operations & BackOffice, Collections, and Sales. Their offerings span customer success, inbound/outbound services, content moderation, back office support, full cycle sales, technical support, and digital transformation solutions like AI voice agents and generative AI software. Xtendo serves both leading corporations and SMEs across the Americas and Europe, aiming to improve customer satisfaction, reduce costs, and increase revenue.

Global Business Advisors provides professional consulting services with a strong emphasis on AI solutions for businesses. Their expertise spans across various applications of generative AI, including enhancing business operations, conducting in-depth market research, and fostering customer-centric strategies. They also prioritize sustainability, innovation, and optimizing project team dynamics. The advisors are adept at integrating advanced data analytics tools with prompt engineering techniques to deliver actionable insights and tangible results for their clients. This approach helps businesses leverage AI effectively to achieve strategic goals and improve overall performance.

Jekka.ai specializes in leveraging artificial intelligence to transform various industries. The platform focuses on developing advanced algorithms and cutting-edge solutions, aiming to lead the charge in shaping the future with innovation and intelligence. While specific features are not detailed, the overarching theme is the application of AI to create revolutionary changes. The company, 杭州西格莫伊德智能科技有限公司, appears to be based in China and was established in 2025, suggesting a forward-looking approach to AI development.

LivePortals is an innovative platform that leverages AI to power interactive video calls, specifically tailored for sales, product demonstrations, and showcases. The tool aims to significantly improve deal closing rates by providing an immersive and engaging video experience for participants. Users can create custom-branded video calls, ensuring a consistent and professional brand presence during critical client interactions. By integrating artificial intelligence, LivePortals enhances the interactivity and effectiveness of virtual meetings, making them more dynamic and impactful than traditional video conferencing solutions. It focuses on transforming standard video calls into powerful sales and engagement tools.

UpReport is an AI-first platform designed for status pages, uptime monitoring, and incident communication, aiming to reduce chaos and increase clarity during service disruptions. It offers both public and internal status pages, allowing teams to build trust through transparency by providing audience-aware updates and performance metrics. The platform features AI-powered incident communication, where AI drafts professional customer updates from internal notes and translates them for a global audience. UpReport also includes external monitoring with native checks and integrations with popular tools like Pingdom and Datadog, ensuring instant status updates. It provides instant notifications across multiple channels like Email, SMS, WhatsApp, Slack, and PagerDuty, and offers an Oops Widget for proactive transparency directly on websites or apps. The tool streamlines the entire incident lifecycle from detection to resolution, helping teams manage incidents efficiently and communicate effectively.

Alignmate is an AI-powered tool designed to automatically build comprehensive customer dossiers in just 60 seconds. By leveraging artificial intelligence, it provides deep customer insights that help businesses proactively prevent churn before it occurs. The platform focuses on delivering actionable data, allowing users to understand their customers better and take timely interventions. Alignmate aims to streamline the process of gathering and analyzing customer information, moving beyond manual data chasing to empower businesses with the intelligence needed to save customers and foster stronger relationships. It's built to provide complete customer profiles quickly, making customer success efforts more efficient and effective.

Cogito, now integrated with Verint, offers advanced AI capabilities for contact centers, focusing on real-time coaching and comprehensive customer and employee experience (CX/EX) monitoring. The platform provides agents with in-the-moment guidance, suggesting next best actions to elevate performance and deliver significant ROI. It leverages proprietary AI models to offer unparalleled insights into the emotional connection between customers and agents, going beyond standard Generative AI. Key features include the Verint CX/EX Scoring Bot for measuring human experience and the Verint Coaching Bot for improving agent performance. Additionally, Verint Agent Copilot Bots automate micro-workflows, reducing agent workload and increasing capacity for tasks like sales, after-call work, and knowledge retrieval. The unified Verint Open Platform allows for deep data analysis and enhanced CX automation.

MeetusAR transforms the online shopping experience by integrating AI, VR, and AR into a comprehensive platform. It allows users to explore products in immersive 3D and augmented reality, providing a lifelike preview from home. The platform features an AI agent named Mido, who acts as a virtual sales and support ally, offering real-time advice, answering inquiries, and managing orders through an intuitive chat service. MeetusAR also facilitates interactive shopping experiences through virtual rooms and events, enabling communication and collaboration among shoppers. For businesses, it provides tools like photorealistic 3D scanning, streamlined web widget integration for AR experiences, and AI-driven product recommendations to enhance customer engagement and drive sales.

Intryc is an AI-powered quality assurance and training platform designed to elevate customer experience for support teams. It automates ticket reviews, provides actionable performance insights, and reduces manual QA effort. Key features include AutoQA with 90% guaranteed accuracy, real-life simulations for agent training, and AutoCoaching with personalized feedback. The platform integrates with over 20 helpdesks and knowledge base applications, offering customizable scorecards and comprehensive evaluation reporting. Intryc helps support teams save time, improve agent performance, and ensure higher quality customer experiences at scale, making it suitable for scaling startups to large enterprises across various industries.

Lucidya is an AI-native Customer Experience Management (CXM) platform designed to enhance customer engagement and resolution. It unifies social listening, omnichannel engagement, and autonomous support into a single platform, enabling businesses to resolve up to 85% of customer cases autonomously. The platform offers solutions tailored for various teams like Marketing & Brand, Customer Service, and Research & Insights, and industries such as Travel & Tourism, Insurance, Banking & Financial Services, and Government. Key products include OmniServe for smart customer support, Profiles for personalized experiences, AI Agent for instant support, Social Listening to monitor conversations, Survey for feedback collection, and Media Monitoring for brand visibility analysis. Lucidya helps turn complex data into clear actions with real-time AI insights.

Datamatics is a comprehensive Digital Technologies, Operations, and Experiences company dedicated to empowering global enterprises to achieve digital transformation. The platform focuses on enhancing productivity, improving customer experience, and gaining a sustainable competitive advantage through intelligent solutions. Key offerings include AI-powered platforms like TruBot for Robotic Process Automation (RPA) and TruCap+ for Intelligent Document Processing (IDP), alongside Datamatics FINATO for AI-powered finance transformation. Datamatics also provides services in digital transformation, data & analytics, cloud applications, hyper-automation, product engineering, and contact center transformation. Their solutions cater to various industries, including banking, insurance, manufacturing, logistics, and healthcare, helping businesses modernize operations and leverage AI for data-driven decisions.

Inkeep is an AI agent platform designed to empower customer experience and operations teams by enabling them to build, customize, and scale AI agents. It caters to both technical and non-technical users, offering a No-Code Visual Builder for business teams and a Developer Agents SDK for engineers, ensuring full 2-way sync between them. The platform facilitates the deployment of conversational and workflow agents that understand an organization's data, product, knowledge, and tools. Key functionalities include customer-facing assistants for complex queries, AI coworkers for internal support, and automation agents to keep knowledge bases updated and automate workflows, integrating with various systems via webhooks and external services.