Customer Support & CX

Wudpecker is an AI meeting assistant designed to enhance productivity by providing personalized notes for online meetings. It integrates seamlessly with Zoom, Google Meet, and Microsoft Teams, automatically joining meetings to record and transcribe conversations. Users can instruct Wudpecker to format notes in preferred structures, capture specific details, and even write notes in 35 different languages. The tool also supports custom vocabulary, ensuring accurate transcription of special names and words. With features like 'Ask Wudpecker,' an AI-powered assistant helps develop ideas using contextual information from meeting discussions. Wudpecker aims to save time by shrinking hours of recordings into concise meeting digests and integrates with various tools like Salesforce, Hubspot, Notion, and Slack.

Unless.com is a compliance-first, AI-native customer success platform specifically designed for Europe’s regulated industries, including financial services, healthcare, and insurance. It provides comprehensive solutions across the entire customer journey, from acquisition and onboarding to retention, expansion, and support. Key features include conversational AI for 24/7 assistance, AI-powered semantic search for instant answers from knowledge bases, and agentic task automation for orchestrating business processes. The platform emphasizes built-in compliance with GDPR, DORA, and EU AI Act, offering advanced privacy protection, fine-grained data governance, and auditable guardrails for AI behavior. It also includes no-code/low-code configuration and extensive integrations with CRMs and ticketing systems.

Roojoom provides AI-powered solutions designed to optimize customer journeys for both SMBs and large enterprises. For SMBs, it offers PickMyCall, an AI voice assistant that acts as a 24/7 receptionist, booking appointments and qualifying leads. Enterprise clients benefit from Roojoom's platform for orchestrating individualized customer journeys across all touchpoints, from onboarding to re-engagement. The platform uses AI-based journey logic to achieve business goals, enabling marketers to set objectives while the AI handles execution. It supports continuous, omni-channel journeys with memory functionality and auto-generates user experiences for web-based channels without requiring coding. Roojoom aims to transform customer service with intelligent service journeys, guiding customers through self-service options and seamlessly escalating to agents when necessary.

TechSee offers a Visual Agentic AI platform, Sophie AI, designed to transform customer service experiences. This platform leverages visual and multimodal AI to provide real-time remote support, allowing agents and AI to "see" customer situations. It supports both assisted and self-service modes, empowering customers to resolve issues independently with AI-guided visual experiences. Key features include visual guidance for customers, AI-powered resolution of complex issues, and integration capabilities with various CRM and contact center platforms. TechSee aims to boost first-time fix rates, reduce technician dispatches, shorten handling times, and improve NPS across industries like telecom, consumer electronics, and smart home.

Measmerize is an AI-powered solution designed for fashion e-commerce brands to provide highly accurate size and fit recommendations. The tool leverages customized AI algorithms, detailed SKU data, and individual consumer preferences to deliver personalized advice. It aims to significantly improve e-commerce profitability by lowering size and fit-related returns by up to 40% and increasing conversion rates by 40-70%. Measmerize offers multiple solutions within its 'Size Hub,' including a quick Size Advisor, an optional body scan, and a Smart Size Chart. The platform is highly customizable to seamlessly integrate with a brand's online experience, ensuring global privacy compliance and adherence to WCAG accessibility standards. It's fast and easy to integrate, requiring just a few lines of JavaScript, and provides personalized reporting to support data-driven decision-making.

Satisfi Labs offers an Agentic AI Platform designed for sports, entertainment, and tourism industries. It provides specialized AI agents built and tuned by industry experts to help businesses achieve specific outcomes like increasing sales, enhancing guest experience, scaling support, and gathering customer data. The platform guides customers through purchase journeys, automates transactions, and provides real-time insights from guest conversations. It is purpose-built for professional sports, college athletics, sporting events, attractions, DMOs, tour operators, live event venues, and performing arts centers, aiming to influence revenue, build customer relationships, and streamline operations.

Rysun Labs is a specialized AI, Data & Digital innovation company, offering technology consulting and solutions globally. They empower global enterprises with cutting-edge solutions that drive smarter strategies, better customer experiences, and measurable results. Rysun Labs provides AI-first enterprise intelligence for measurable impact, with solutions engineered for scale and designed for impact. Their capabilities include AI (intelligent search, AI-led automation, conversational AI, predictive modeling, image recognition), Data (data strategy, unified data platforms, data transformation, DataOps + Observability, data visualization), and Digital (product engineering, app modernization, cloud enablement, digital workplaces, enterprise integration). They serve industries such as Retail & E-commerce, Healthcare & Life Sciences, Financial Services, and High-Tech.

Locobuzz is an AI-powered unified CX platform designed for social listening, customer engagement, and real-time action across various digital channels. Trusted by over 400 global brands, it integrates AI to connect customer signals to the right teams instantly. The platform offers capabilities like Social Intelligence, Holistic Digital Care, Market Research, Competitive Benchmarking, Social Media Management, Location Intelligence, and Command Centre functionalities. It leverages proprietary AI modules such as ContextualPulse™ for emotion and intent analysis, SignalSense™ for converting alerts into clear signals, ResponseGenie™ for crafting smart replies, and AgentIQ™ for coaching customer support agents. Locobuzz aims to empower marketing and CX teams with one intelligence core, moving brands from reactive to predictive customer experience.

RozieAI specializes in designing, prototyping, and launching tailored customer experience (CX) products for businesses. They co-innovate with clients, leveraging an experience middleware platform, agentic AI capabilities, and pre-built experience kits to accelerate time-to-market for scalable AI-powered CX solutions. The platform focuses on delivering proactive, personalized, and consultative CX through intelligent journey orchestration, helping to reduce innovation costs and achieve faster time-to-market. RozieAI aims to empower customers, internal teams, and business leaders by enhancing satisfaction, optimizing operations, and maximizing ROI through rapid deployment, customization, and control.

AWSME.ai is a conversational AI platform designed to transform customer support into a fun and informative experience. It enables brands to foster deeper customer connections by delivering lively, tailored chats that guide users to answers, services, support, or products. The platform learns from various data sources like FAQs, uploaded files, and website content, swiftly becoming an expert on your business. Users can customize the AI's appearance and personality to match their brand's voice. AWSME.ai integrates seamlessly with popular tools like HubSpot and Convertkit, enhancing CRM capabilities by tagging potential customers and serving relevant links. It supports multimedia responses including videos, links, and GIFs, and offers real-time performance tracking for continuous improvement. The AI provides 24/7 service in any language, ensuring spot-on answers and a first-class human experience, even during off-hours.

Bettermode is an all-in-one customer community platform designed to help businesses engage customers, improve retention, and build thriving online communities. It allows users to create modern, on-brand experiences with customizable drag-and-drop tools and out-of-the-box integrations, requiring no developers. The platform includes features like Q&A, discussions, events, polls, private messaging, and social login. Bettermode also offers AI-powered features such as 'Ask AI' and federated search to enhance user experience and streamline community management, driving measurable ROI through engagement and advocacy.

CogNeed AI™ is a real-time conversational assistant designed to augment sales, telemarketing, and customer service teams during their calls. It leverages conversational AI to provide instant, relevant information, improving human qualities and overall customer experience. The tool displays information windows in real-time, offering reliable data, optimal phrasing, answers to questions, and appropriate documentation without delays. CogNeed aims to reduce ticket processing time by 15%, decrease employee onboarding time by 65%, and improve lead conversion rates by 20%. It helps teams master market knowledge, optimize messaging through A/B testing, and enhance customer interaction by providing immediate responses. CogNeed also accelerates onboarding for new operators and frees up managers' time by offering agents a safety net during calls.

Fitit is an AI-powered sizing solution designed for the fashion industry, catering to both e-commerce stores and textile manufacturers. The platform offers precise size recommendations based on garments that already fit customers well, utilizing a single photo for analysis. This technology significantly reduces product returns by up to 30%, enhances customer satisfaction, and boosts sales. For e-commerce, Fitit provides AI-powered size recommendations, comprehensive product measurement charts, and dedicated account managers to handle all measurements. For factories, it acts as a quality control system, verifying garment measurements against design specifications and detecting quality issues early. Fitit also supports second-hand markets by automating measurements for unique items, ensuring accurate fit for customers. A key differentiator is its dedicated account managers who manage all measurement data, simplifying the process for clients.

Nudge is an AI discovery and conversion platform designed for commerce brands. It helps brands and their products get recommended across leading AI engines such as ChatGPT, Perplexity, and Gemini. The platform automatically generates shoppable funnels that are optimized for real user prompts, turning AI recommendations into revenue. Key features include AI Search Visibility tracking to monitor how AI mentions brands and products, Shoppable Funnels for creating prompt-specific buying guides, and a Catalog Optimizer to improve product pages for AI shopping agents. Nudge integrates with popular commerce tools like Shopify, Google Ads, Meta, and Klaviyo, providing comprehensive insights for enterprise teams.

Gainsight offers a robust platform designed for customer success and product experience, utilizing AI to drive retention, expansion, and efficiency. The platform includes Staircase AI for real-time customer engagement insights, Atlas AI Agents for autonomous CS workflows, and Skilljar for scaling onboarding and customer education. Gainsight CustomerOS acts as a retention engine, helping customers learn, adopt, connect, and succeed through human, digital, and agent-led journeys. It features AI-powered alerts to surface risk signals earlier, agents that personalize at scale for product adoption, and autonomous agents to extend team reach to every customer. Gainsight emphasizes a unified platform, proven playbooks, and actionable AI to ensure a seamless customer journey from first login to long-term loyalty.

StrutFit is an AI-powered customer experience platform designed for apparel and footwear retailers to enhance the online shopping journey. It integrates three core functionalities into one platform: AI Product Discovery, Virtual Try-On, and Smart Sizing. The AI Product Discovery helps shoppers find desired products and get instant support, boosting conversion and reducing support load. The Virtual Try-On feature allows customers to visualize products on themselves before buying, driving sales and confidence. Smart Sizing provides personalized fit profiles and accurate size recommendations, significantly reducing returns and increasing customer satisfaction. By combining these tools, StrutFit aims to transform the traditional eCommerce experience into a more confident and personalized one, leading to increased conversion rates, higher average order values, and reduced return rates for brands.

RetainSure is an AI-powered customer success platform designed to transform customer success strategies. It offers accurate churn predictions and helps identify upsell opportunities using advanced AI. The platform enables businesses to take personalized action at scale, ensuring customer retention and growth. Trusted by leading customer success teams, RetainSure aims to make customer success more efficient and effective by providing actionable insights and recommendations. It focuses on helping businesses stop churn, unlock upsell potential, and grow smarter through intelligent customer intelligence.

Rhinon Tech is an AI customer engagement platform designed to streamline lead capture, customer support, and sales processes. It unifies chat, CRM, and support functionalities into a single system, enabling businesses to engage, warm up, and convert website leads efficiently. Key features include an AI support chatbot for handling customer queries, a built-in ticketing system for managing support requests, and smart campaigns for targeted visitor engagement. The platform also offers a centralized CRM for managing contacts and interactions, SEO analytics, and a knowledge base for chatbot training. Rhinon aims to bring customer success, marketing, and growth teams together on one platform to drive conversions and improve the customer journey from first chat to closed deal.

Permut is an AI platform designed to transform customer experience by enabling businesses to build and run AI agents at scale. It allows users to set up brand-aligned agents quickly using natural language instructions, business rules, and real workflows. The platform supports deployment across various channels like web, app, WhatsApp, and Instagram, integrating seamlessly with existing tech stacks. Permut emphasizes visibility and control, offering features to monitor conversations, apply guardrails, and adjust agent behavior over time. It also automatically transforms interactions into structured insights about customer intent, friction, and revenue opportunities, helping businesses measure impact and improve customer satisfaction.

CiaraAI offers an AI workforce designed to transform customer interactions into revenue opportunities. Its AI agents are pre-trained on specific industries, understanding terminology, customer questions, and sales processes from day one. The platform handles inquiries, books appointments, and closes sales across multiple channels including website chat, WhatsApp, Messenger, Instagram DMs, and voice calls. CiaraAI provides smart insights to optimize business operations, delivering measurable ROI with clients reporting 40-50% higher conversion rates and 70% cost reduction. It features a workflow builder for automated customer lifecycles, system integrations, 24/7 operations, and smart routing, making it ideal for businesses looking to scale customer engagement and sales.

Hypertype is an AI Agent specifically designed for the industrial sector, aiming to transform manufacturing companies by assisting support, service, aftersales, and operations teams. It helps un-grind the frontline by supercharging support and elevating the support function. The platform enhances efficiency by handling repetitive and time-consuming tasks, allowing human teams to focus on more complex and valuable work. Hypertype is designed to integrate with most CRMs, helpdesk systems, and internal tools, with a commitment to working with companies to connect to any unlisted systems. It is ISO 27001 certified and GDPR compliant, ensuring data security and user control over shared information.

INTELIQUA is an AI Marketing Technology Partner specializing in elevating customer loyalty and experience through AI-driven strategies. Their core offering is the Eliqua.CX platform, an AI-powered Customer Experience and Loyalty Platform designed to transform data-driven marketing. Eliqua.CX seamlessly integrates with existing systems to leverage first-party data, enabling highly personalized customer experiences, precisely targeted campaigns, and strengthened customer loyalty. Beyond the platform, INTELIQUA offers strategic consulting to build customer loyalty and CX strategies, implement the right marketing technology stack, and provide managed CRM services. They also extend their expertise to physical spaces with digital signage and audio solutions to enhance in-store engagement.

Loyal offers a comprehensive Care Activation Platform designed to transform patient engagement into measurable growth for healthcare organizations. The platform provides a suite of high-impact solutions, including Provider Data Management for controlling and managing provider and location data, and Digital Engagement tools like Care Search, Scheduling, and Conversational AI Chat. Loyal also features Customer Relationship Management (CRM) for automated campaigns and Reputation Management for handling directory listings, ratings, and reviews. With industry-leading EHR integrations and robust reporting capabilities, Loyal aims to empower health systems to launch, monitor, and refine result-oriented engagement strategies, ensuring seamless engagement and accelerated growth while maintaining HIPAA and SOC 2 Type 2 compliance.

superU AI is an affordable voice AI platform designed to automate inbound and outbound calling campaigns for marketers. It enables businesses to qualify leads, provide instant follow-ups, and book meetings efficiently, reducing the need for human agents. The platform offers smart automation, understanding caller intent, handling common tasks, and syncing with CRMs for clear post-call insights. Key features include global language support, enterprise-grade security and compliance (SOC 2, ISO 27001, GDPR, CCPA), and a library of live AI call demos across various industries. superU AI is built to handle millions of calls, providing robust analytics and the ability to refine campaigns to perfection.